Switch to a Cleaner, Smarter, Safer Water Heater

water heater emergency? one call does it all

Big Savings, Low Pricing, Better Seamless Service

The City is offering expert help to get you permits, installers, and rebates worth thousands of dollars to install a better water heater.

One call does it all.

(650) 713-3411

What Your Neighbors Are Saying: "Joining the heat pump water heater program was a step towards aligning my lifestyle with my environmental values. The process was smooth, and the benefits were immediate. I’m not just enjoying a top-notch water heating system; I’m part of a movement towards a more sustainable Palo Alto." — Nancy R.

Save thousands on new equipment

Enjoy savings with the City’s program. Switch by signing up for our full-service program  or gain rebates to do it yourself.

Switch that old water heater quickly

With the City of Palo Alto by your side, replacing aging water heaters is a breeze. We handle the permits, contractors, and installation for you.

Improve home safety and family health

New heat pump water heaters run on electricity, not gas. By themselves, they don’t produce any pollution in your garage. Powered by clean energy, they also eliminate greenhouse gasses in our community. Spare the air everywhere.

Get free advice on renovating your home

Upgrading an accessory dwelling unit (ADU) or renovating your home? Get the expert advice and qualified installers you need to work swiftly through the project. What’s more, help ensure the permit you need comes through at the right time.

Make your smart home even smarter

Heat pump water heaters in our program automatically detect water leaks. Get alerts directly on your phone. You can even schedule your water to be preheated when solar power is abundant and City utility rates will be lower.

Understand how it all works for you

Rather than burn gas to generate heat directly, heat pump water heaters use electricity to move heat from one place to another. They actually create two to three times as much heat for the energy put in as a classic water heater. Call us to learn more.

What Your Neighbors Are Saying: "I was fortunate to stumble on this program and what really sold me was its environmental impact. The entire process was straightforward and satisfying. I'm glad I made this choice." — Dexter G.

Learn More

Heat Pump Water Heater FAQs

Ready to make the switch?

Call us today.

(650) 713-3411

Looking to install a water heater on your own? Apply for a rebate

Find more resources for going electric.

One Call Does It All During a Water Heater Emergency

We can help, call us today!

The City expanded its heat pump water heater program by adding an emergency gas water heater replacement service. Weekends, nights & evenings, and even holidays. Think of this as your first responder hot water heater crew.

(650) 713-3411

It's Your Choice

CALL (650) 713-3411 EMAIL switch@cityofpaloalto.org or ANSWER four easy questions to get started

We’ll reach out ASAP to get you everything you need.

What Your Neighbors Are Saying

“I got my old water heater replaced very conveniently and am glad to be helping the environment. The result was well worth it. I'm very pleased with the experience." — Tong C.

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