Do your best to remain calm during the crime and try your best to keep your wits about you. If the criminal is only after your property (your cell phone, wallet, purse, even your car), comply with their demands and hand it over. Fighting back in this situation may escalate it and turn into a violent confrontation where you end up physically injured or worse. Remember that property can be replaced, but life cannot. If the criminal is attacking you physically, there is no standard recommended response because it is totally dependent on the situation. Trust your instincts and do what they tell you to do.
Do your best to note details of the suspect: their age, gender, race, complexion, body build, height, weight, clothing, tattoos or other marks on their body. What words do they say? Do they have an accent? Do they have a weapon? Do they have an odor about them? And if the suspect is associated with a vehicle, do your best to note details of it, too: color, year, make, model, any unique features (a roof rack, damage to the back corner, etc.), a license plate number (or even a partial license plate).
Call 9-1-1 and report what happened. We will respond right away to help you, and we will begin a thorough investigation to try to identify and apprehend the suspect as soon as possible.
Being the victim of a crime is an exceptionally traumatic experience that you will likely remember for the rest of your life. Fortunately, there are a number of resources available for free to help you through the aftermath of the crime. Our officer will provide those resources to you and ensure you understand them. For more information about support available for crime victims and witnesses, visit the Santa Clara County District Attorney's Office's Victim Witness Assistance Center website.