Coronavirus (COVID-19)

Baylands Ranger wears a mask  

We are in this together. The City encourages the community to stay informed, practice good hygiene, be aware, and be prepared. As a community we can continue to slow the spread of COVID-19 by using recommended best practices.

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What's New

View the most recent Uplift Local newsletter

July 16, 2021 Update: Masking Indoors Recommended for Everyone

With cases of COVID-19 rising locally and increased circulation of the highly transmissible Delta variant, the Counties of Alameda, Contra Costa, Marin, San Francisco, San Mateo, Santa Clara, Sonoma, and the City of Berkeley recommend that everyone, regardless of vaccination status, wear masks indoors in public places to ensure easy verification that all unvaccinated people are masked in those settings and as an extra precautionary measure for all. Read the County's full press release for more.

June 17, 2021 Update: Coronavirus Report transitions to Uplift Local Newsletter

Follow along as we focus on community recovery and connect the whole community — residents, non-profits, art, businesses, and more — together!

As California reopens, the Coronavirus Report is transitioning as of this week to focus on community recovery — connecting the community together to City service changes and programs, restaurant and retail opportunities, wellness, and family resources. We'll also update you on ways to get help or volunteer. 

Sign up for this weekly newsletter if you aren't subscribed already!

June 15, 2021 Update: Recovery & Reopening - New Public Health Order

Fully vaccinated individuals are not required to wear a face covering except in areas where masks are required by everyone, regardless of vaccination status (public transit, indoor at schools, childcare & other youth settings, healthcare facilities, correctional facilities, detention, homeless and emergency shelters, and cooling centers).

Unvaccinated individuals are required to wear a mask in indoor public settings and businesses (retail, restaurant, theaters, family entertainment centers, meetings, state and local government officers serving the public), though there are several exceptions noted in the Order.

Cal/OSHA is revisited it's stricter workplace rules and the Governor issued an Executive Order following Cal/OSHA's updated guidelines.

The California Department of Public Health's Travel Advisory also ended on June 15.

Learn more

 


Get a Vaccine

All individuals age 12 and older who live, work, or attend school in Santa Clara County are eligible to be vaccinated.

Hundreds of millions of people have now received these safe and effective vaccines. The Santa Clara County Public Health Department strongly recommends that anyone aged 12 and above get vaccinated now. 

With the recent approval of the Pfizer vaccine for 12- to 15-year-olds, the County of Santa Clara has made the Pfizer vaccine, which is the vaccine approved for that age group, available at all of its vaccination sites. The County is also working with pediatricians throughout the region to ensure they can also offer vaccination to their patients.

Getting vaccinated has never been easier, as the County and other vaccine providers have established many vaccine clinics throughout the county. Many of these vaccination sites do not require appointments, and many offer weekend and evening hours.

Find a vaccine site near you

Testing Availability

There are several testing locations in Palo Alto, with new sites being added. Santa Clara County offers COVID-19 testing that is free, easy, and safe at more than 50 sites across the county. There are many choices to meet your needs, including drive-thru, walk-up, and bike lane options. Find testing options near you.

Masking

Santa Clara County Public Health Departments recommends everyone wear a mask indoors in public spaces, regardless of vaccination status. With COVID-19 rising locally and increased circulation of the highly transmissible Delta variant, this recommendation is an extra precautionary measure for all.

Fully vaccinated individuals are not required to wear a mask except in areas where they are required by everyone, regardless of vaccination status (public transit, indoor at schools, childcare & other youth settings, healthcare facilities, correctional facilities, detention, homeless and emergency shelters, and cooling centers).

Unvaccinated individuals are required to wear a mask in indoor public settings and businesses (retail, restaurant, theaters, family entertainment centers, meetings, state and local government officers serving the public), though there are several exceptions noted in the Order.

Masking Guidance

Wearing a mask or cloth face covering can slow the spread of COVID-19 by limiting the release of virus into the air. COVID-19 vaccines are effective at protecting you from getting sick. Based on what we know about COVID-19 vaccines, people who have been fully vaccinated can start to do some things that they had stopped doing because of the pandemic. For those that are unvaccinated or choose to still wear a mask, follow these tips to protect yourself and others.

Wearing a cloth face covering doesn’t take the place of other precautions like a vaccine or physical distancing. After vaccination, masking is the next most powerful tool we have to protect ourselves and each other.

Use and care: Wash your cloth face covering frequently in the laundry or by hand between uses. See more mask care instructions from the California Department of Public Health.

Where to find: Many online sellers now offer masks in a variety of materials. You can also make your own. Read how in this cloth mask guidance from the CDC.

Improve How Your Mask Protects You: The CDC provides guidance on how to improve the way your mask protects you. This includes making sure your mask snugly fits your face, consider wearing two masks, and what to avoid. Read this CDC article discussing the science behind "double masking."


Helpful Resources

Utility Rate Deferred Payment Plans

Palo Alto utility rate relief is available to both residential and commercial customers. The City’s proclamation of a local emergency instituted moratoriums on disconnections for non-payment, late payment fees, and full-bill payment requirements for City of Palo Alto Utilities residential customers. Customers can make partial payments, without penalty, and without risk of disconnection for non-payment. The total of missed payments (except Late Fees, which will be waived in their entirety) will continue to be owed, but customers will be eligible for an extended payment plan of up to 18 months from the proclamation termination.

If you are struggling to pay your utilities bills, you may qualify for our Rate Assistance Program, which provides a 25% discount on gas and electricity charges and a 20% discount on storm drain service fees. If you qualify for the Rate Assistance Program, you will also be able to receive free home efficiency upgrades through our Residential Energy Assistance Program.  You can equalize your monthly payment into twelve equal amounts through the Bill Payment Plan. Through ProjectPLEDGE, Utilities customers in good standing with their own accounts may donate funding on a one-time or recurring basis to help another Utilities customer. If you are in need of financial support, you may apply for one-time assistance. You may also donate if you would like to support this program.  Customers seeking further information or needing assistance can call (650) 329–2161. Utilities Customer Service can help with questions associated with these programs. Customer support is available through the call center, online customer account service at https://mycpau.cityofpaloalto.org/portal/, or email at UtilitiesCustomerService@cityofpaloalto.org

Moratorium on Evictions

With State, County, and City of Palo Alto bans on evictions, we are here to connect you with information and maybe help keep you feeling connected with our broader community too. The Palo Alto City Council extended our City ban on residential evictions, during the health emergency, for tenants who can’t pay their rent for reasons related to COVID-19. Residential tenants are also protected from eviction by an ordinance passed by Santa Clara County, and an Executive Order issued by Governor Newsom. The County ordinance also protects other types of tenants – including businesses, non-profits, and other organizations – from eviction during the health emergency if they can’t pay all or part of their rent for reasons related to COVID-19, provided that they qualify as small businesses under the rules of Small Business Administration. Read more about the countywide eviction moratorium.

Stay Informed

Follow the City on social media, and subscribe to the Uplift Local Newsletter where we share coronavirus updates. Continue to visit cityofpaloalto.org/coronavirus for the latest news and resources to stay connected on this issue.

Create an emergency preparedness kit and plan.

Helpful links to stay informed