City of Palo Alto Utilities (CPAU) offers several ways to pay your bill. Simplify your life by paying your monthly bill directly from your checking account. Use our convenient Automatic Bank Drafting service; it's free of charge to Palo Alto residents and businesses.
Make recurring or one-time payments by using a credit card or checking account on MyCPAU, our secure customer service website.
For new MyCPAU account setup:
For one-time payment follow these steps:
For recurring payment follow these steps:
You will receive a confirmation message of payment in your MyCPAU inbox, located under the Notifications tab
Note: Bank draft is effective immediately after your bank draft application is processed. If there is an outstanding balance on your account at the time the application is processed, the total amount will be drafted and your account will begin the routine drafting one to five days prior to future bill due dates
City of Palo Alto
PO Box 51019
Los Angeles, CA 90051-5319
Drop box is available at City hall for payments:
City of Palo Alto Utilities
250 Hamilton Avenue
Palo Alto, CA 94301
Confirmation is available on your bank statements or through the MyCPAU account portal. Call Customer Service for additional information (650) 329-2161
Pay your bill using our automated, 24 hour phone system. You can also check your balance or confirm payments:
Pay your bill with a Customer Service Representative:
After a phone payment is processed, a transaction number will be provided for your records
Utilities Customer Service
250 Hamilton Ave, Ground Floor
Palo Alto, CA 94301
Located on the Ground floor. Walk past the Revenue Collections Customer Services Counter, towards the Council Chambers and make a right.
Pay your bill with a debit/credit card with our Customer Service Representative.
If paying with cash or check, please visit the Revenue Collections Counter.
After a debit/credit card payment is processed, a payment receipt will be provided for your records.
Email Utilities Customer Service
Utilities Emergency Dispatch: (650) 329-2579
Face coverings are required indoors.
Pay with a customer service representative
Last updated on December 06, 2021