Utility Rules and Regulations

These Rules and Regulations set forth the conditions under which the City of Palo Alto provides utility services from both the Utilities Department (electric, natural gas, water, wastewater, fiber optic) and the Public Works Department (refuse, stormwater). The Rules are adopted by City Council and updated on an as-needed basis to reflect current standards and business practices. To learn more about Utilities' Rules and Regulations, please check out the downloadable files below:
- Adoption of Rules: RR01 Adoption of Rules(PDF, 84KB)
- Definitions and Abbreviations: RR02 Definitions and Abbreviations(PDF, 306KB)
- Description of Utility Services: RR03 Description of Utility Services(PDF, 154KB)
- Application for Service: RR04 Application for Service(PDF, 129KB)
- Service Contracts: RR05 Service Contracts(PDF, 25KB)
- Establishment and Reestablishment of Credit: RR06 Establishment and Reestablishment of Credit(PDF, 93KB)
- Deposits: RR07 Deposits(PDF, 79KB)
- Access to Premises: RR08 Access to Premises(PDF, 79KB)
- Disconnection and Restoration of Service: RR09 Disconnection, Termination and Restoration of Service(PDF, 146KB)
- Meter Reading: RR10 Meter Reading(PDF, 143KB)
- Billing, Adjustments and Payment of Bills: RR11 Billing, Adjustments and Payment of Bills(PDF, 59KB)
- Shortage of Supply and Interruption of Utility Services: RR13 Shortage of Supply and Interruption of Utility Services(PDF, 82KB)
- Metering: RR15 Metering(PDF, 92KB)
- Line Extensions: RR16 Line Extensions(PDF, 89KB)
- Conversion of Electric and Communication Facilities to Underground: RR17 Conversion of Electric and Communication Facilities to Underground(PDF, 31KB)
- Utility Service Connections and Facilities on Customers' Premises: RR18 Utility Service Connections and Facilities on Customers' Premises(PDF, 84KB)
- Special Electric Utility Regulations: RR20 Special Electric Utility Regulations(PDF, 204KB)
- Special Water Utility Regulations: RR21 Special Water Utility Regulations(PDF, 274KB)
- Special Gas Utility Regulations: RR22 Special Gas Utility Regulations(PDF, 104KB)
- Special Wastewater Utility Regulations: RR23 Special Wastewater Utility Regulations(PDF, 362KB)
- Special Refuse and Recycling Regulations: RR24 Special Refuse and Recycling Regulations(PDF, 88KB)
- Special Storm and Surface Water Drainage Utility Regulations: RR25 Special Storm and Surface Water Drainage Utility Regulations(PDF, 104KB)
- Special Fiber Optic Utility Regulation: RR26 Special Fiber Optic Utility Regulation(PDF, 42KB)
- Generating Facility Interconnections: RR27 Generating Facility Interconnections(PDF, 400KB)
- Net Energy Metering Service and Interconnection: RR29 Net Energy Metering Service and Interconnection(PDF, 118KB)