Utility Rules and Regulations
These Rules and Regulations set forth the conditions under which the City of Palo Alto provides utility services from both the Utilities Department (electric, natural gas, water, wastewater, fiber optic) and the Public Works Department (refuse, stormwater). The Rules are adopted by City Council and updated on an as-needed basis to reflect current standards and business practices. To learn more about Utilities' Rules and Regulations, please check out the downloadable files below:
- RR01 Adoption of Rules(PDF, 84KB)
- RR02 Definitions and Abbreviations(PDF, 306KB)
- RR03 Description of Utility Services(PDF, 154KB)
- RR04 Application for Service(PDF, 129KB)
- RR05 Service Contracts(PDF, 25KB)
- RR06 Establishment and Reestablishment of Credit(PDF, 93KB)
- RR07 Deposits(PDF, 79KB)
- RR08 Access to Premises(PDF, 79KB)
- RR09 Disconnection, Termination and Restoration of Service(PDF, 146KB)
- RR10 Meter Reading(PDF, 143KB)
- RR11 Billing, Adjustments and Payment of Bills(PDF, 175KB)
- RR13 Shortage of Supply and Interruption of Utility Services(PDF, 82KB)
- RR15 Metering(PDF, 92KB)
- RR16 Line Extensions(PDF, 89KB)
- RR17 Conversion of Electric and Communication Facilities to Underground(PDF, 31KB)
- RR18 Utility Service Connections and Facilities on Customers' Premises(PDF, 84KB)
- RR20 Special Electric Utility Regulations(PDF, 204KB)
- RR21 Special Water Utility Regulations(PDF, 274KB)
- RR22 Special Gas Utility Regulations(PDF, 104KB)
- RR23 Special Wastewater Utility Regulations(PDF, 362KB)
- RR24 Special Refuse and Recycling Regulations(PDF, 88KB)
- RR25 Special Storm and Surface Water Drainage Utility Regulations(PDF, 104KB)
- RR26 Special Fiber Optic Utility Regulation(PDF, 42KB)
- RR27 Generating Facility Interconnections(PDF, 400KB)
- RR29 Net Energy Metering Service and Interconnection(PDF, 118KB)