Utilities Strategic Plan


The Palo Alto City Council approved the 2018 Utilities Strategic Plan on March 19, 2018. The Strategic Plan will provide a road map to guide the City of Palo Alto Utilities (CPAU) efforts over the next three to five years.

About the City of Palo Alto Utilities Strategic Plan

Throughout changing times and evolving markets, CPAU’s Mission remains the same, forming the foundation for the utility’s enduring direction. The purpose of a mission statement is to focus and direct the organization as well as to communicate a shared understanding of the organization's intended purpose. The 2018 Strategic Plan aligns with and further advances CPAU’s Mission.

City of Palo Alto Utilities’ Mission Statement

To provide safe, reliable, environmentally sustainable and cost effective services

Strategic Direction:  At CPAU, our people empower tomorrow's ambitions while caring for today's needs!  We make this possible with our outstanding professional workforce, leading through collaboration and optimizing resources to ensure a sustainable and resilient Palo Alto.

The Strategic Direction defines a “stake in the ground” for the next 5-10 years and is the first step in providing this “line of sight” from the Mission to day-to-day activities. 

Our Values

As a department within the City of Palo Alto, CPAU shares the “values” adopted by the City and strives to achieve an organizational culture unique to the department. These values and cultural attributes reflect how we want to work with each other and throughout the City. 

City of Palo Alto Values:

  • Quality
  • Courtesy
  • Efficiency
  • Integrity
  • Innovation

CPAU Supports a Culture of:

  • Respect
  • Teamwork
  • Accountability
  • Reliability
  • Safety

2018-2023 Priority Focus Areas:

  • Workforce
  • Collaboration
  • Technology
  • Financial & Resource Optimization

Read more about these priority focus areas, including strategies and actions in this overview of the Utilities 2018 Strategic Plan