For information on general City services, health and safety guidelines, etc. related to coronavirus (COVID-19), submit an inquiry online or call our Customer Support Call Center at (650) 272-3181. For Utilities-specific matters, please call Utilities Customer Service at (650) 329-2161.
To request a new Utilities service, please complete the appropriate form.
For new customers or existing customers adding another service address.
Residential Customer Service Agreement (RSA)
For business customers requesting new utilities service.
Commercial Customer Service Agreement (CSA)
To close your account, please complete the appropriate form.
Account Closure Request (ACR)
For pre-project inquiry, please contact the City of Palo Alto’s Development Center.
By phone: (650) 329-2496
By email: firstname.lastname@example.org
Demolition and Construction
Gas Suspension or Removal
To make changes to your utilities account complete these forms:
To add or remove an authorized user to or from an existing Utility Account.
Utilities Account Change Form (UAC)
Prevent interruption of power by having services automatically transferred back into your name.
Revert to owner Agreement (RTO)
Send us an email.
City Hall is currently closed to the public due to COVID-19 public health orders. Please contact us online by email or phone for Utilities matters. Thank you.
250 Hamilton Avenue
Palo Alto, CA 94301
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Last updated on April 15, 2021