For the latest information on COVID-19, related public health orders, and safety guidelines, visit the City’s Coronavirus page or contact the Coronavirus Online Community Support Center.
To request a new Utilities service, please complete the appropriate form:
What you need to know before you fill out the application.
For new customers or existing customers adding another service address.
Residential Customer Service Agreement (RSA)
For business customers requesting new utilities service.
Commercial Customer Service Agreement (CSA)
To close your account, please follow the steps:
Account Closure Request (ACR)
For demolition or gas suspension services please follow the steps:
By phone: (650) 329-2496
By email: firstname.lastname@example.org
Demolition and Construction
Gas Suspension or Removal
To make changes to your utilities account complete these forms:
To add or remove an authorized user to or from an existing Utility Account.
Utilities Account Change Form (UAC)
Prevent interruption of power by having services automatically transferred back into your name.
Revert to owner Agreement (RTO)
Email Utilities Customer Service
Non-emergency 24-hour dispatch center: (650) 329-2413
250 Hamilton Avenue
Palo Alto, CA 94301
General City Information
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Last updated on July 21, 2021