Power Outage Map
Live Twitter Updates
Palo Alto residents - just a friendly reminder that CPAU contractors will be out in residential neighborhoods beginning this week to conduct our annual gas leak survey for safety precautions. Learn more here: https://t.co/I2sucDzrxv @cityofpaloalto @PaloAltoPolice https://t.co/WOwPMP03RN
Join us TONIGHT 5-6pm for a virtual EV 101 workshop. We’ll review available electric vehicles, charging at home and on the road, incentives, total cost of ownership, and hear from EV owners what they love most about driving electric. https://t.co/weJwT79OHo https://t.co/su5u0krRxF
Electrical emergencies can happen any time. Whether it’s an accident or a weather-related situation, occasional power outages are simply unavoidable. However, you can easily prepare for the unexpected loss of power. To prepare for a potential power outage, you may need to take several of the following steps:
Some simple things to have on hand:
A Public Safety Power Shutoff (PSPS) is a preventative measure that a utility may use under extreme weather conditions to de-energize electric lines in areas that may be at risk for power-line ignited wildfires. The City of Palo Alto Utilities (CPAU) may need to preemptively shut off power due to fire-threat conditions; however, this option will only be used as a last resort in extraordinary circumstances. Learn more about Public Safety Power Shutoffs and how to prepare for such outages.
Since power outages can occur at any time, for extended duration, and with no guarantee of which line can be energized in a particular sequence, we recommend that our customers with ongoing, in-home medical conditions requiring power supply consult with their healthcare provider on how best to prepare for power outages. The City of Palo Alto Utilities (CPAU) does not maintain a priority “medical restoration list." Adequate back-up power alternatives for specific needs may include: additional supplies of device batteries; a properly-sized, pre-charged uninterruptible power supply; an onsite generator, etc.
If anyone with a medical necessity experiences a power outage of any duration that threatens health or safety, please call 911.
View storm and emergency preparedness resources.
PG&E manages the electric transmission grid for the entire Bay Area, including Palo Alto. While PG&E does not directly serve electricity to CPAU customers, the City intakes electricity from PG&E’s transmission system. In the event PG&E shuts off major transmission lines in the Bay Area, power outages could potentially affect Palo Alto. CPAU will monitor and manage its own infrastructure based on weather and safety assessments.
Read more about PG&E’s Public Safety Power Shut-off program at pge.com/psps
Learn more about the City of Palo Alto's wildfire prevention and mitigation strategies here.
Gas leak or service disruption:
Water leak or service disruption:
Streetlight Outage Reporting Form
City of Palo Alto Utilities Electric Operations
Phone: (650) 496-6992
Email Utilities Customer Service
Non-emergency 24-hour dispatch center:
Sign up for Emergency Alerts
Last updated on May 03, 2022