IT Strategy

This FY19-21 IT Strategy reflects a response to many of the current and medium-term needs of the City. It was developed in collaboration with stakeholders across the City and all department directors. The IT Strategy is designed around five major goals:

  1. Smart City services and capabilities
  2. Customer service
  3. Infrastructure
  4. Cyber security
  5. Data governance

 Within each of these goals are more specifics, but it’s important to clarify that the technology work of the City will not be limited to these areas. The goals in the IT strategy document are broad areas that can enable the City to meet a wide variety of community needs for the next few years.


IT Vision: To Build and Enable a Leading Smart and Digital City

IT Mission: Provide innovative technology solutions that support City departments in delivering quality services to our community.

IT Strategy Goals at a Glance


View the full IT Strategy:  IT Strategy FY19-21


Frequently Asked Questions

Q. Who do I contact if I have a question or comment on the city IT strategy?

A. For a list of contacts, visit our Connect With Us page.


Q. As a vendor, how do I bid on IT projects?

A. You can bid on projects by visiting Planet Bids.


Q. How can I view the IT budget and actuals?

A. Visit our Open Budget Portal to view the budget.


Q. Where can I see the IT organization chart?

A. We have a downloadable IT Organization Chart  for you to view.


Q. How can I view the Open Data Portal?

A. Visit the City of Palo Alto's Open Data Portal.


Q. Where can I find a list of projects that IT is currently working on?

A. For a list of projects, please visit our In Progress Projects page.