Scammers are making the rounds and targeting Palo Alto Utilities customers. They have your name and address, and need your money or else your utilities will be disconnected within the hour. The caller sounds convincing, because they are a Customer Service Representative and need your payment or else.
A fake representative may also convince you to solicit your personal information such as your full social security number or bank account information.
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Email Utilities Customer Service
Non-emergency 24-hour dispatch center: (650) 329-2413
Last updated on July 27, 2021