The Palo Alto Fire Department is organized into four divisions: Operations, Support Services, Fire Prevention and Administration.
The Palo Alto Fire Department works in partnership with the Center for Public Safety Excellence to develop a community-driven Strategic Plan every five years. The plan is developed according to the guidelines set forth by the Commission on Fire Accreditation and includes participation and feedback from the community as well as all levels of Fire Department staff. The document includes priorities set by the community, the development of the mission and values of the department and identifies strategic goals with tangible objectives and tasks. The Fire Department Command staff uses this as a living document that guides the priorities and work plans in order to accomplish the goals set forth in the plan.
Strategic Plan 2019-2024(PDF, 9MB)
The Palo Alto Fire Department is proud to have achieved accreditation by the Commission of Fire Accreditation International (CFAI) in August of 2018. Less than one percent of fire departments nationwide have been accredited.
Fire Accreditation is a voluntary and challenging process designed to identify those fire departments that exceed industry benchmarks The process involves an extensive organizational self-assessment and external peer review of key performance indicators and core competencies that cove all aspects of emergency response, training procedures and documentation, equipment and facility readiness, administrative policies and practices and emergency preparedness. Less than one percent of fire departments have achieved accreditation by the Commission of Fire Accreditation International (CFAI). The Palo Alto Fire Department joined the ranks of the elite few after a unanimous commission vote on August 9, 2018.
The Palo Alto Fire Department is committed to monitoring performance activities. A report covering call volume, response times, significant incident information, training and succession planning is produced twice each year.
Fiscal Year 2020 Period 1(PDF, 2MB)
Fiscal Year 2020 Period 2(PDF, 2MB)
Fiscal Year 2019 Period 1(PDF, 5MB)
Fiscal Year 2019 Period 2(PDF, 2MB)
Fiscal Year 2018 Period 1(PDF, 6MB)
Fiscal Year 2018 Period 2(PDF, 2MB)
Last updated on June 23, 2021