The safety and security of your dwelling has never been more important. At the same time, access is vital for you and your meter reader - especially meter(s) behind locked gates. Providing access to your utility meter is the best way to ensure you receive reliable and accurately billed services.
Over 62,000 electric, natural gas, and water meters are being read each month. To help residents track and schedule our access to the meters, CPAU provides a monthly "Meter Reading Route Calendar". This calendar indicates scheduled meter reading dates, identified by the designated route number. To determine your route number, please contact Utilities Customer Service:
Phone: (650) 329-2161
Meter Reading Route Calendar(PDF, 113KB)
Having trouble reading your meter? Check out our Meter Reading Bill insert on how to do so.
If you are unable to provide access for reasons of work, travel, or scheduling, enroll in the CPAU “Customer Reads Own Meter” program. This program allows you to read (or photograph) your own meters and submit that information to CPAU on a monthly basis.
To participate in this program, customers will need to allow CPAU to schedule one annual site visit to inspect and read your meters to ensure that each meter is operating correctly and safely.
Read more about Meter Reading Rules and Regulations(PDF, 143KB).