Customer Service

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The City of Palo Alto Utilities (CPAU) owns and operates the electric, fiber optics, water, gas, and wastewater (sewer) utilities services for Palo Alto. Our mission is to provide safe, reliable, environmentally sustainable and cost effective services to our community. Utilities Customer Service is here to help you sign up for a utilities account, pay your bill, register or manage your account online, and more!

Need to visit the Utilities Counter? Skip the line and use our online appointment scheduler!

Book an Appointment

Help Paying My Bill

If you are on a limited income, currently experiencing financial hardship, or have medical needs that increase your utility usage, you may be eligible for help with utility bill costs from the City of Palo Alto Utilities (CPAU). Learn more at our Utilities assistance home page.

Utilities Assistance

The Rate Assistance Program (RAP) offers up to a 25% discount on portions of your utility bill and is available to residents who are experiencing financial hardship or have a medical condition that requires higher than usual utility consumption. Supporting documentation will be required to confirm eligibility for RAP.

Rate Assistance Program

You may be able to permanently reduce energy and water costs by allowing us to help you improve your home's efficiency through the Residential Energy Assistance Program (REAP).

Residential Energy Assistance Program (REAP)

Through the generosity of fellow community members, CPAU is able to offer residential utility customers one-time utility bill assistance for past due amounts, up to a certain amount, when unexpected hardship strikes. Commercial and residential utilities customers whose accounts are in good standing can donate to this program. ProjectPLEDGE funding is available to qualified residential customers only. 


Events & Workshops

Throughout the year, the City offers a variety of events and workshops focused on resource sustainability, emergency preparedness, community resilience, and more. Learn how to reduce waste, conserve water, save energy, and prevent pollution.


Utilities Rates

Learn about the current rate classes, cost drivers, and relevant utilities projects at our Utilities rates home page.

Residential Rates

Business Rates


Check here for news about CPAU. 

Utilities News

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Utilities Newsletter