Engineering and Operations

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All Utilities projects within the City's public right of way shall conform to the following standards and requirements unless otherwise approved in writing by the responsible Engineering Manager. 

Utilities on private property are under the jurisdiction of the City's Planning and Building Department.

Utilities Engineering

Utilities Engineering is responsible for implementing the capital improvement plans for the city’s electric, water, gas, and wastewater distribution systems.

Contact Engineering for:

  • Processing and planning new utility customer service connections.
  • Ongoing utility projects.
  • Utility specifications and standards.

Contact Information

1007 Elwell Court, Palo Alto CA 94303

Hours: Monday to Friday 9 a.m. to 4 p.m. (Appointment Only)


Phone: (650) 566-4500

Water, Gas, Wastewater

Phone: (650) 566-4501

Utilities Operations

Utilities Operations are responsible for maintenance, repair, replacement and service installation for the electric, water, gas and wastewater (sewer) distribution systems.

Contact Operations if you have questions or problems with:

  • Electric, water, gas and wastewater service interruptions.
  • Street light and traffic signal outages.
  • Fiber optic outages.

Contact Information

Municipal Service Center, 3201 East Bayshore Road, Palo Alto, CA 94303

Hours: Monday to Friday 7 a.m. to 3:30 p.m.


Phone: (650) 496-6934  Fax: (650) 493-8427

Water, Gas, Wastewater

Phone: (650) 496-6982  Fax: (650) 496-6924