Residential

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Palo Alto is one of the only cities in California that owns and operates a full suite of municipal utility services, including electric, fiber optics, natural gas, water and wastewater. The City of Palo Alto Utilities (CPAU) takes pride in providing quality services to the residents of Palo Alto since 1896. Palo Alto municipal utility customers benefit from local control and policy setting, community values-driven programs and services, reliable and safe operations, responsiveness and accountability to utility customers, and competitive rates.

 

Events & Workshops

Throughout the year, the City offers a variety of events and workshops focused on resource sustainability, emergency preparedness, community resilience, and more. Learn how to reduce waste, conserve water, save energy, and prevent pollution.

Calendar

News

Check here for news about CPAU.

Utilities News

Sign up to receive our Utilities email newsletters and get the latest updates on events, programs, and important news of interest!

Utilities Newsletter

 

Contact Us

(650) 329-2161

 

Email Utilities Customer Service

 

Utilities Emergency Dispatch:  (650) 329-2579

Location

City Hall
250 Hamilton Ave.
Palo Alto, CA 94301

View Map

Call Center Hours

Sunday Closed
Monday 08:00 AM–05:30 PM
Tuesday 08:00 AM–05:30 PM
Wednesday 08:00 AM–05:30 PM
Thursday 08:00 AM–05:30 PM
Friday 08:00 AM–04:30 PM
Saturday Closed

In-Person Hours

Sunday Closed
Monday Appointment Only
Tuesday 11:00 AM–04:00 PM
Wednesday 11:00 AM–04:00 PM
Thursday 11:00 AM–04:00 PM
Friday Appointment Only
Saturday Closed

For appointments please call Utilities Customer Service or book an appointment online.

Face coverings are required indoors.

 

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