Stay Informed

In the event of a widespread emergency, regular updates will be available on the City of Palo Alto's homepage or our Social Media channels.  If you subscribe to AlertSCC you can also be notified when we implement an emergency mass notification. 

Call 9-1-1 only if there is an emergency with immediate risk to life, health, safety, or property.  

Sign Up for Emergency Alerts

AlertSCC Logo, Red Square with white lettering Palo Alto uses AlertSCC to communicate during unforeseen events or emergencies such as natural disasters, crime bulletins, power outages, and more. We strongly urge residents, businesses, and those who commute to Palo Alto to register.

Sign up for AlertSCC


Stay Connected

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Contact Us

Palo Alto Police and Palo Alto Fire Department


24 Hour Non-Emergency: (650) 329-2413 / Pro Tip: Save this number into your mobile phone. 

Police Department - General Information: (650) 329-2406 / Monday through Friday, 8 a.m. to 4 p.m.

Fire Department - General Information: (650) 329-2184 

Palo Alto Office of Emergency Services

Non-Emergency: (650) 617-3197


Electrical Problems or Outages - City of Palo Alto Utilities Department

Working Day: (650) 496-6914

After Hours: (650) 329-2413

Gas and Water Leaks - City of Palo Alto Utilities Department

Working Hours: (650) 329-2579

After Hours: (650) 329-2413

Street Light Outage

Working Hours: (650) 496-6916

After Hours: (650) 329-2413

Sewer Backups or Spills

Working Hours: (650) 496-6995

After Hours: (650) 329-2413

Fallen Trees

Monday - Friday 7:00 am - 5:00 pm: (650) 496-5953

After Hours: (650) 329-2413

Urban Forestry Website

Blocked Storm Drains

Monday - Friday 7:00 am - 5:00 pm: (650) 496-6974

After Hours: (650) 329-2413

Animal Services - Palo Alto

Monday - Friday 11:00 am - 5:30 pm: (650) 496-5971 

After Hours: (650) 329-2413

Animal Services Website