PaloAlto311 is a multi-platform solution for providing Palo Alto residents, businesses, and visitors access to a set of local government-provided services, 24-hours a day, 7 days a week.

How it Works

With PaloAlto311, service requests such as reporting street issues are easily submitted by completing a short description of the request. A picture of the issue can be included in order to provide additional details. The smartphone app will automatically know the issue location* and the chosen request type will ensure that the issue is sent to the appropriate department at the City. The submitter and subsequent followers will be able to track the request all the way through its resolution. 

Online Requests From a Laptop or Desktop

Service requests may be submitted online by visiting the Make a Service Request page.

Download the App for Your Smartphone 

*Please note that GPS and location services must be enabled on your device. Performance will vary between devices. Drag the pinpoint or map to refine the location.