Gas Safety Awareness Phone Surveys Conducted in December

Gas Safety Awareness Phone Surveys Conducted in December

In December 2017, the City of Palo Alto participated in the federally-mandated Gas Overall Awareness Level (GOAL) survey, a nationwide program to assess public awareness about gas safety. This telephone survey is administered by the American Public Gas Association and is conducted every year to insure that people living near a gas pipeline have adequate information on safety protocols.

Both Palo Alto Utilities customers and non-customers in the area are selected randomly for polling through this automated phone survey. Depending on the response rate, the survey is completed within a week.  

Learn more about the U.S. Department of Transportation requirements for Gas Safety Public Awareness programs.

As a reminder, please always call USA North at 811 before digging to have all your underground utility lines marked. Read more safety tips in our gas safety awareness brochure, which is also available in Spanish and Mandarin.

More on gas and other utility safety measures is available at 

Safety is our top priority! Please contact us at with any questions about the surveys or to request additional safety materials for your home, school or business. 

Last Updated: December 12, 2017