News Archive

News Image ID 76914

Utilities Meter Reading Resumes June 1

You may see us in side & backyards reading meters. CPAU meter readers wear uniforms & carry City ID which can be presented upon request.


Utilities Meter Reading Resumes June 1More...
News Image ID 76777

Returning to Work? You May Need to Flush Your Water System

If a building has been dormant and vacant during extended shutdown, you may need to flush the water system to remove any stagnant water. Read some steps to take.


Returning to Work? You May Need to Flush Your Water SystemMore...
News Image ID 76064

It's Here! MyCPAU New Online Customer Site

New & improved online utility features allow you to manage your utility account any time, any where.


It's Here! MyCPAU New Online Customer SiteMore...
News Image ID 76323

Celebrate Earth Day from the Safety of Your Home This Year

Not just on Earth Day, but everyday, Palo Alto is one of many cities leading by example in our efforts to be more sustainable and support the environment.



Celebrate Earth Day from the Safety of Your Home This YearMore...
News Image ID 75836

City Launches Support Call Center & Utility Rate Relief Programs

March 17, 2020 –The City of Palo Alto will activate a Community Support Call Center on Wednesday, March 18 to connect the community with information, and announced utility rate relief programs to support residential and business customers.


City Launches Support Call Center & Utility Rate Relief ProgramsMore...
News Image ID 75727

Coronavirus Update: Listing of Events Postponed or Cancelled

On Monday, Palo Alto announced the postponement, cancellation and modifications to dozens of planned events until at least March 31 to meet the Santa Clara County Public Health department’s guidance on large gatherings.


Coronavirus Update: Listing of Events Postponed or CancelledMore...
News Image ID 75806

New Actions to Enhance Public Safety and Community Support

March 15, 2020 Palo Alto is establishing a community support call center and activating its Emergency Operations Center.


New Actions to Enhance Public Safety and Community SupportMore...
Scam alert notice

Beware: Scam Utility Calls Strike Again

Beware of scam callers claiming to be from the City of Palo Alto Utilities. Hang up and call us at (650) 329-2161 to verify your account status.


Beware: Scam Utility Calls Strike AgainMore...
News Image ID 74061

Gas Safety Awareness Surveys Complete

CPAU recently completed participation in gas safety awareness phone and email surveys. Thank you to those who responded!


Gas Safety Awareness Surveys CompleteMore...
Award for SEP

City of Palo Alto Utilities Wins Smart Energy Provider Award

Recognized for energy efficiency, distributed generation, and environmental initiatives.


City of Palo Alto Utilities Wins Smart Energy Provider AwardMore...
News Image ID 74113

Special Limited Time Incentives on EVs

Take advantage of these great deals! There is no better time to drive electric.


Special Limited Time Incentives on EVsMore...
Engineering Staff

We Are #CommunityPowered - Celebrating Public Power & Natural Gas Week

Oct 6-12, join us in celebrating your community-owned utility empowering Palo Alto for over 100 years!


We Are #CommunityPowered - Celebrating Public Power & Natural Gas WeekMore...
News Image ID 72520

Utility Meter Audits in Progress

The Utilities Department is performing an audit of all utility meters in the City. Contractors will notify customers prior to the audit in your area.


Utility Meter Audits in ProgressMore...
Hills sunset power lines

City of Palo Alto Utilities & Wildfire Safety

PG&E may shut off power in parts of the state if conditions create a wildfire risk. Read about potential impacts in Palo Alto.


City of Palo Alto Utilities & Wildfire SafetyMore...
News Image ID 72358

Prepare for Seismic Hazards & Other Emergencies

Recent earthquakes are an important reminder to be prepared for emergencies at any time. Learn what you can do to stay informed and ready.


Prepare for Seismic Hazards & Other EmergenciesMore...
News Image ID 64769

City of Palo Alto MSC Open House

Thank you to all who joined us at the MSC Open House on July 5! Share your feedback with us & view pictures here.


City of Palo Alto MSC Open HouseMore...
Award emblem from APPA

Palo Alto Earns National Energy Innovator Award

We are honored to accept the National Energy Innovator Award from the American Public Power Association for our Home Efficiency Genie program!


Palo Alto Earns National Energy Innovator AwardMore...
News Image ID 71297

Proposed Utilities Rate Changes for July 1, 2019

Find out what goes into our rates, including the value you get for what you spend.


Proposed Utilities Rate Changes for July 1, 2019More...
News Image ID 71221

Annual Walking and Mobile Gas Leak Survey in Progress

This routine inspection of our gas distribution system is conducted every year to ensure the safety of all who live and work in Palo Alto.



Annual Walking and Mobile Gas Leak Survey in ProgressMore...
News Image ID 69666

Thank You! Great Race for Saving Water & Earth Day Fest

We had a blast with the entire community on April 13. Check out photos & race results here.


Thank You! Great Race for Saving Water & Earth Day FestMore...
Utility work ahead

Upgrade Downtown Construction is Complete

The Upgrade Downtown construction project is complete! Thank you for your patience while we replaced gas & water pipes to improve safety & reliability.


Upgrade Downtown Construction is CompleteMore...
Tree-lined street in Palo Alto

Palo Alto Earns 5th Consecutive Tree Line USA Award

For the 5th year in a row, Palo Alto is recognized by the National Arbor Day Foundation for delivering safe and reliable electricity while maintaining healthy community trees.


Palo Alto Earns 5th Consecutive Tree Line USA AwardMore...
News Image ID 68706

Affected by the Federal Government Shutdown?

CPAU offers utility bill payment relief. Please contact us to arrange a payment plan & avoid utility service disconnection.


Affected by the Federal Government Shutdown?More...
News Image ID 68179

Natural Gas Prices Spiked in December - Here's How to Save on Energy Costs

January utility bills may be higher than usual for gas use in December. Here are some tips to help keep your bill low at home & work.


Natural Gas Prices Spiked in December - Here's How to Save on Energy CostsMore...
News Image ID 67772

Palo Alto Firefighters Provide Wildfire Mutual Aid in Butte County

Palo Alto’s Fire Engine 65 immediately deployed to the Butte County “Camp Fire” on Nov. 8 as part of the Santa Clara County mutual aid strike team.


Palo Alto Firefighters Provide Wildfire Mutual Aid in Butte CountyMore...
News Image ID 67523

City Wins Voice of the People Award

Recognized for excellence in the natural environment & being a top performing jurisdiction that best listens & acts for community benefits.


City Wins Voice of the People AwardMore...
News Image ID 65830

2017 Water Quality Report Now Available

Updated information on Palo Alto's water quality conditions for the year 2017.


2017 Water Quality Report Now AvailableMore...
News Image ID 65345

Mylar Balloon Causes Another Power Outage

On July 2, 2018, a mylar balloon caused a power outage for 1,800 customers. This is the second outage in less than 30 days caused by a mylar balloon. Help keep us all safe by choosing an alternative to metallic foil or mylar balloons and hold on to those balloons!


Mylar Balloon Causes Another Power OutageMore...
News Image ID 65677

Palo Alto Utilities Recognized as Diamond Level Public Power Provider

City of Palo Alto Utilities recognized as a "Diamond" level Reliable Public Power Provider (RP3) by the American Public Power Association!


Palo Alto Utilities Recognized as Diamond Level Public Power ProviderMore...
News Image ID 65401

Utility Rate Adjustments for Fiscal Year 2019

The City is proposing rate increases for electric, gas, water, wastewater & storm drain services. City Council will review on June 11.


Utility Rate Adjustments for Fiscal Year 2019More...