Contact the City
For questions about COVID-19, what it means to shelter in place, or how to access city services during the coronavirus emergency call the Community Support Call Center at (650) 272-3181, Monday through Friday, 8:30 a.m. - 6 p.m.
The City of Palo Alto City Hall is located at 250 Hamilton Ave., Palo Alto, CA 94301.
For general information, call City Hall at (650) 329-2100, or visit our Phone and Email Directory to contact a specific department.
For your convenience, the general email address for each department is provided below:
Administrative Services Department: firstname.lastname@example.org
Community Services Department: email@example.com or firstname.lastname@example.org
Development Services Department: email@example.com
Human Resources Department: HR@cityofpaloalto.org
Information Technology Department: OfficeOfTheCIO@CityofPaloAlto.org
Library Department: firstname.lastname@example.org
Office of Emergency Services: OES@Cityofpaloalto.org
Office of Sustainability: email@example.com
Planning and Community Environment Department: firstname.lastname@example.org
Public Works Department: email@example.com
Utilities Department: UtilitiesCustomerService@CityofPaloAlto.org
Council Appointed Offices
Office of the City Manager: firstname.lastname@example.org
Office of the City Attorney: email@example.com
Office of the City Auditor: firstname.lastname@example.org
Office of the City Clerk: email@example.com
City Council & Mayor: firstname.lastname@example.org