The MyCPAU account management and automated phone payment systems will be temporarily unavailable on Tuesday, Oct 20 from 4:00PM – 5:00PM for important maintenance.

The City of Palo Alto Utilities former online portal, "My Utilities Account" (MUA) has been deactivated and will no longer be available. Please log in to our new MyCPAU online account management system to pay your bill, monitor utility usage, connect with Utilities Customer Service and access other City resources.

If you have questions about your account or need assistance logging in to MyCPAU, please contact our Utilities Customer Service Call Center at or (650) 329-2161. The Call Center is staffed from 8am-5:30pm Monday through Thursday and 8am-4:30pm on Fridays. 

You can also access your account balance and make an automated payment through the Utilities automated voice response system at (650) 329-2161.