MyCPAU

The MyCPAU Account Management system will be unavailable on Sunday, November 22 from 10pm through 1am (Monday morning).

If you have account questions, please contact our Utilities Customer Service Call Center at UtilitiesCustomerService@cityofpaloalto.org or (650) 329-2161. The Call Center is staffed from 8am-5:30pm Monday through Thursday and 8am-4:30pm on Fridays. Thank you for your patience and understanding.

The City of Palo Alto Utilities former online portal, "My Utilities Account" (MUA) has been deactivated and will no longer be available. Please log in to our new MyCPAU online account management system to pay your bill, monitor utility usage, connect with Utilities Customer Service and access other City resources. https://mycpau.cityofpaloalto.org/portal/

If you have questions about your account or need assistance logging in to MyCPAU, please contact our Utilities Customer Service Call Center at UtilitiesCustomerService@cityofpaloalto.org or (650) 329-2161. The Call Center is staffed from 8am-5:30pm Monday through Thursday and 8am-4:30pm on Fridays. 

You can also access your account balance and make an automated payment through the Utilities automated voice response system at (650) 329-2161.