For information on general City services, health and safety guidelines, etc. related to coronavirus (COVID-19), submit an inquiry online or call our Customer Support Call Center at (650) 272-3181. For Utilities-specific matters, please call Utilities Customer Service at (650) 329-2161. |
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Start Service
To request a new Utilities service, please download, complete and return the appropriate form. |
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Stop Service
To close your account, please download, complete and return the form below. Learn more about how to temporarily suspending your service for a construction project or completely remove or suspend your gas service below. |
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Change Service
To make changes to your utilities account, please download and complete the appropriate form and submit to CPAU. |
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Resources |
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