Meter Reading Info & Schedule
Your route Calendar and instructions for Using It
Any customer can use our Meter Reading Route Calendar to figure out when their meter is going to be read. But to do this you must first determine your route number by contacting the Customer Service Center at (650) 329-2161 or e-mail the meter reading group at firstname.lastname@example.org.
The City of Palo Alto Utilities offers a self-read program for customers who prefer to submit their own meter reads. Once a year, CPAU will read your meter to ensure accuracy. For more information on the self-read program, visit our "Customer Reads Own Meter" page. If you are on the "Customer Reads Own Meter" program, then once you have determined your read schedule, please submit your meter reads using the appropriate form. This will result in more accurate bills.
The City of Palo Alto Utilities staff strive to read your routes as scheduled. On occasion due to staffing changes, your route might be read the day before or after the actual scheduled read date.
For additional information or to request additional meter read form cards, please contact the Customer Service Center at (650) 329-2161.
To see the current month's Meter Reading Route calendar.