Info for New Customers

Welcome to the City of Palo Alto!

Palo Alto is the only city in California that owns and operated full-scale municipal utility services, including electric, fiber optics, natural gas, water and wastewater.  We have been providing quality services to the citizens and businesses of Palo Alto since 1896.

Utilities Customer Service 

250 Hamilton Avenue, Ground Floor

Mon -Thu 8am to 5:30pm

Friday 8am to 4:30pm

(650) 329-2161
Program Services and Rebates 250 Hamilton Avenue, 3rd Floor

Mon -Thu 8am to 5:30pm

Friday 8am to 4:30pm

(650) 329-2241
Engineering

1007 Elwell Court

(Appointment only)

Mon -Thu  9am to 4pm

Electric: (650) 566-4500

Water, Gas, Wastewater:

(650) 566-4501

 

 Utilities Customer Service

Phone: (650) 329-2161
Email: Utilitiescustomerservice@cityofpaloalto.org

Applying for service:

All new customers, residential or commercial, are required to notify Customer Service at least 24 hours in advance prior to starting or stopping service. Services can be requested any day between Monday and Friday. We do not operate on weekends or on city holidays. You can apply over the phone, online, or in person.

Start, Stop or Change services. 

Billing Information:

Billing cycles can vary due to our monthly route schedule. Once we acquire monthly meter reads, the bill will be printed and mailed out the following business day. Due dates on your bill will also vary, and will typically be listed 20 days after the print date. For more information on meter reading and route schedules, please visit our Meter Reading Info page. 

View a sample of what your utility bill will look like.

Learn more on ways you can pay your bill. 

 Learn more about current utility rates.

Refuse, Recycling and Collection Service:
Green Waste of Palo Alto is our contracted hauler and processor. If you have garbage services at your location, you can learn when your pick up day is, schedule your bi-annual pick up, or request change of services. Green Waste can be contacted directly by calling (650) 493-4894 or pacustomerservice@greenwaste.com

Program Services and Rebates:
Phone: (650) 329-2241
Email: utilityprograms@cityofpaloalto.org

Program Services offer a variety of rebates, workshops and resources to help make your home more energy efficient. 

Learn about energy and water resources.

Learn more about solar power in Palo Alto.

For residential customers, visit our residential programs and rebates page to learn more on how you can conserve or increase efficiency. 
For Commercial customers, visit our commercial programs and rebates page to learn more on how you can upgrade your facility with efficient equipment, receive rebates or lower your utility bill.

Engineering: 
Electric: (650) 566-4500 (Appointment Only)
Water, Gas, Wastewater: (650) 566-4501

The City of Palo Alto’s Engineering division is responsible for implementing the capital improvement plans for the city’s electric, water, gas and wastewater distribution system and provides assistance to the operating departments. 

Learn more about current city projects.

Learn about Planned or unplanned outages.

Learn more about utility safety and emergency preparedness.

For any other questions, visit our FAQ page. If your question is not listed, call Customer Service at (650) 329-2161.