How do I pay my bill?

The City of Palo Alto offers numerous options to pay a Utility bill.

How can I conserve energy?

Contact Utilities Program Services at (650) 329-2241 or the Home Efficiency Genie at (650) 713-3411.

How do I report an electric outage?

To report a power outage, call: (650) 496-6914 or visit our Utilities Outages page.

To whom do I report a gas leak?

To report a gas leak, call (650) 329-2579 or visit our Utilities Outages page.

I have a question about my bill. Who should I contact?

Please call Customer Support Services at (650) 329-2161.

I haven't received my utility bill this month. What should I do?

Please call Customer Support Services at (650) 329-2161.

I received a disconnection notice. Who should I contact?

Please call Customer Support Services at (650) 329-2161.

I want to report bad tasting/looking water. Who should I contact?

To report bad tasting/looking water, contact our Water Transmission Division at (650) 496-6967 or visit our Water Resources page.

How do I turn on, turn off, or change my account?

Please call Customer Support Services at (650) 329-2161 or visit our Start, Stop or Change page.

How do I read my own meter?

If you are interested in become a self-read customer, please visit our Meter Information page or contact Customer Support Services at (650) 329-2161 for assistance.

How do I report a streetlight outage?

To report a streetlight outage, call (650) 496-6914 or visit our Utilities Outages page.

How do I report an issue with my refuse collection?

Any issue or additional service requests can be made by calling GreenWaste, weekdays from 8am to 5pm by phone (650) 493-4894 or pacustomerservice@greenwaste.com.

What should I do if I see a tree infringing on the overhead power lines?

To report trees contacting power lines, contact (650) 496-5953 or visit our Utilities Outages page.

Does CPAU offer any medical or financial discounts and if so, who would I contact?

If you are on a limited income or currently experiencing financial hardship or have medical needs that increase your utility usage, you may be eligible for help with utility bill costs with programs from the City of Palo Alto Utilities.

Does CPAU have time-of-use or other special rates for charging electric vehicles?

At this time we do not have a current rate category for electric vehicle charging or time-of-use readings. For more information on EV charging, visit our Electric Vehicle page.