Pay my bill

The City of Palo Alto Utilities (CPAU) offers several ways to pay your bill.


Cell phone





Automatic Bank Draft Payments

Simplify your life by paying your monthly City of Palo Alto Utilities (CPAU) bill directly from your checking account. Use our convenient Automatic Bank Drafting service; it's free of charge to Palo Alto residents and businesses. 
Log in or sign up at
1. Enter your bank details
2. “Grant” your recurring payment
Note: Bank draft is effective immediately after your bank draft application is processed. If there is any outstanding balance on your account at the time the application is processed, the total amount will be drafted and then your account will begin the routine drafting one to five days prior to future bill due dates.

For further assistance, please call Utilities Customer Service Billing at (650) 329-2161.







You can view and pay your utilities bill online using a credit card or checking account on My Utilities Account, our secure customer service website.

To get started, register or log in to MyCPAU.









By Mail


Send a check in the envelope provided with your bill to:

P.O. Box 7026

San Francisco, CA 94120


Overnight mailing address:

City of Palo Alto Utilities

250 Hamilton Avenue

Palo Alto, CA 94301





By Phone


Pay your bill by phone using our automated phone system. 

You can also check your balance or confirm payments.

Call: (650) 329-2161







In Person


To pay your bill in person, visit our Revenue Collections Counter.

Open Monday-Thursday 8am - 5:30pm and Friday 8am - 4:30pm.


Palo Alto City Hall

First floor lobby - Revenue Collections Counter

250 Hamilton Ave

Palo Alto, CA 94301


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