Pay my bill


 The City of Palo Alto Utilities (CPAU) offers several ways to pay your bill.


Cell phone





Automatic Bank Draft Payments


Pay your monthly utilities bill directly from your checking account. Learn more on our automatic bank draft page, or to sign up, complete the Bank Draft Application and send it to:


City of Palo Alto Utilities

Customer Service Center - 2nd Floor

250 Hamilton Avenue

Palo Alto, CA 94301






You can view and pay your utilities bill online using a credit card or checking account on My Utilities Account, our secure customer service website.

To get started, register or log in to My Utilities Account.









By Mail


Send a check in the envelope provided with your bill to:

P.O. Box 7026

San Francisco, CA 94120


Overnight mailing address:

City of Palo Alto Utilities

250 Hamilton Avenue

Palo Alto, CA 94301





By Phone


Pay your bill by phone using our automated phone system. 

You can also check your balance or confirm payments.

Call: (650) 329-2161







In Person


To pay your bill in person, visit our Revenue Collections Counter.

Open Monday-Thursday 8am - 5:30pm and Friday 8am - 4:30pm.


Palo Alto City Hall

First floor lobby - Revenue Collections Counter

250 Hamilton Ave

Palo Alto, CA 94301


 Sample Utilities Bill  Help paying my bill