Due to Santa Clara County public health order directives, some programs and services have been modified. 

  •  Home visits and inspections are temporarily on hold. Customers may join the waitlist by contacting us at UtilityPrograms@cityofpaloalto.org or (650) 329-2241.

If you are struggling to cover your energy bills, the City of Palo Alto Utilities can help.


Through the Residential Energy Assistance Program (REAP), you can reduce utility bills and upgrade your home at no cost.


If you qualify, the FREE efficiency solutions may include:


Am I Eligible?

To apply for REAP, you must be enrolled in the City of Palo Alto Utilities Rate Assistance Program (RAP), which offers up to 25% utility rate reductions for Palo Alto residents with a demonstrated financial or medical need. Once you are enrolled in RAP, an energy specialist will contact you to schedule a home visit and identify the most effective ways to improve your home's energy efficiency. This visit is a one-time service.


Download the RAP application or call (650) 329-2161 for more information.


As of July 1, 2019, the qualifying income levels are as follows:


Size of Household



























For each additional person, add




    *Levels effective July 1, 2018 and based on the State and Federal Department of Housing and Community Development


         To learn more, call (650) 329-2161 or email CPAUResidential@cityofpaloalto.org