Utilities Portal

The City of Palo Alto Utilities (CPAU) Portal is no longer available. Our service provider has chosen to discontinue this product as of June 15, 2017. We apologize for any inconvenience this may cause our customers, and appreciate the feedback our portal users have provided. CPAU intends to use your feedback to make the next version of our utilities portal even better. We have recently selected a vendor for a new utilities portal and plan to have it up and running by spring 2018. In the meantime, you can view your utilities usage history at My Utilities Account.  Some of the services available on My Utilities Account include:

  • View and pay your utilities bill with a credit card or checking account
  • Sign up for paperless billing
  • Access your billing history including payments and charges 
  • View historic usage 
  • Stop service or close your account using the Move-Out (Stop Service) webpage

If you have questions or concerns, please call Utility Program Services at (650) 329-2241.