Programs

You can get information here on special  programs for Palo Alto residents, including:

Beware: Scam Utility Calls Strike Again

Scam alert notice

Beware of scam callers claiming to be from the Utilities Department! Hang up and call us at (650) 329-2161 to verify your account status if unsure.


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City Wins Voice of the People Award

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Recognized for excellence in the natural environment & being a top performing jurisdiction that best listens & acts for community benefits.


City Wins Voice of the People AwardMore...

SunShares Solar and Electric Vehicle Group Buy Program

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There's no better time to go solar at home or buy a new electric vehicle.


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We Are #CommunityPowered - Celebrating Public Power & Natural Gas Week

Engineering Staff

Oct 7-13, join us in celebrating your community-owned utility empowering Palo Alto for over 100 years!


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October 5 is Energy Efficiency Day

Kid holding a light bulb

CPAU can help you take action to cut energy use, save money & reduce greenhouse gas emissions to help our climate for future generations.


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2017 Water Quality Report Now Available

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Updated information on Palo Alto's water quality conditions for the year 2017.


2017 Water Quality Report Now AvailableMore...

Mylar Balloon Causes Another Power Outage

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On July 2, 2018, a mylar balloon caused a power outage for 1,800 customers. This is the second outage in less than 30 days caused by a mylar balloon. Help keep us all safe by choosing an alternative to metallic foil or mylar balloons and hold on to those balloons!


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Palo Alto Utilities Recognized as Diamond Level Public Power Provider

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City of Palo Alto Utilities recognized as a "Diamond" level Reliable Public Power Provider (RP3) by the American Public Power Association!


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Utility Rate Adjustments for Fiscal Year 2019

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The City is proposing rate increases for electric, gas, water, wastewater & storm drain services. City Council will review on June 11.


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City of Palo Alto Utilities Named Tree Line USA Fourth Year in Row

Tree-lined street in Palo Alto

For the fourth year in a row, the City of Palo Alto Utilities has been recognized with the Tree Line USA award by the National Arbor Day Foundation!


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Annual Walking and Mobile Gas Leak Survey In Progress

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This routine safety check is conducted every year to ensure the safety of all who live and work in Palo Alto.



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City Open House Takes Community Behind the Scenes

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The City of Palo Alto hosted an Open House on Saturday, May 12 to showcase some of the “behind the scenes” work that it takes to operate a city.


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Upgrade Downtown - Construction Underway

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Updates on construction work, maps, road closures, parking, contact info.


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Power, Gas & Fiber Optic Service Disruptions

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Be prepared for outages with these tips. Also, receive notifications on emergencies impacting your neighborhood via AlertSCC at http://www.alertscc.com/.


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Gas Safety Awareness Phone Surveys Conducted in December

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Annual federally-mandated survey evaluates customer awareness about gas safety and protocols for who to call before digging or in the event of an emergency.


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Palo Alto to Buy “Carbon Offsets” from Sister City, Oaxaca, Mexico

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The City is working with sister city, Oaxaca, Mexico, on a forestry project to help offset carbon dioxide emissions associated with natural gas use in the Palo Alto community.


Palo Alto to Buy “Carbon Offsets” from Sister City, Oaxaca, MexicoMore...

Palo Alto Receives Top Award for Climate Change Leadership

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Palo Alto will be recognized as the first city to achieve a Platinum Level Beacon Award – the highest level possible - for its efforts and leadership in addressing climate change when Mayor Greg Scharff accepts the prestigious recognition in front of hundreds of elected leaders from throughout California at this year’s League of California Cities Annual Conference on Sept. 14.


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Palo Alto Paves the Way for More Electric Vehicles with Local Renewable Energy

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On Monday, July 24, the City of Palo Alto unveiled new solar panels installed atop parking carports of two public garages and electric vehicle (EV) charging stations that are powered by the renewable energy generated on-site.


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Make Water Conservation a Way of Life

PA water at source--Tuolumne River-photo by C.Elvert

Current information on water supply conditions, water use restrictions and efficiency measures.


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CPAU Scores Top Marks with Residential Electric Customers

Group thumbs upThe research finds Palo Alto residential customer satisfaction strong and solid on virtually every dimension, including power delivery reliability, customer service, and utility communication.
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City of Palo Alto Ranks in National Top 10 for Most Solar Watts per Customer

Palo Alto Resident Installs Solar PV Array

Utility ranked third out of more than 300 utilities nationwide for 2015!



City of Palo Alto Ranks in National Top 10 for Most Solar Watts per CustomerMore...

Mayor Burt Asks Residents to Sign Pledge for Water Conservation

Dripping Faucet

Sign the pledge to conserve water through the end of April at mywaterpledge.com and help Palo Alto win the national competition!


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City Responds to Drought Stressed Trees in Palo Alto

Trees are stressed by drought throughout Palo Alto, and the City is taking action to prevent a catastrophic loss of our urban canopy.



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Trees Need Water (Especially) During Times of Drought

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Palo Alto has done a great job in its water conservation efforts, and through its diligence, the community has cut water usage more than 33 percent compared to 2013 levels. While we need to conserve water, doing so may be impacting the City's trees, which are showing signs of stress.


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Palo Alto Launches Home Efficiency Genie Program

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Through Home Efficiency Genie, a Palo Alto homeowner can schedule a discounted assessment with the program’s specially trained building science expert. These experts can help residents learn cost effective ways to improve their home’s comfort, efficiency, health, indoor air quality, building durability and value.



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