Programs

You can get information here on special  programs for Palo Alto residents, including:

  • Home Efficiency Audit  - Certified efficiency experts conduct comprehensive in-home assessments to find opportunities to improve efficiency at home.
  • Water Conservation Programs - Make water conservation a way of life.  Check out resources from CPAU, the Santa Clara Valley Water District, and the Bay Area Water Supply and Conservation Agency.
  • Low Income Residential Energy Efficiency Program - This no cost program lends a helping hand to residents who are going through tough financial times.
  • SmartEnergy Rebate Program - Let us assist you in improving your home's energy and water efficiency, lower your utility costs, and create a more comfortable living environment.
  • Palo AltoGreen Gas - Pay a small premium to have the carbon emissions associated with your natural gas use offset, reducing the amount of carbon released into the atmosphere.
  • Appliance Recycling Program - Stay tuned! A new program is in the works to give you a rebate to recycle old inefficient refrigerators! Check back in early 2019. 
  • Workshops - The City of Palo Alto and partner agencies offer free workshops about energy efficiency, water conservation, and more.
  • Sign up here to be added to our email list for updates on programs, rebates and workshops.

The Great Race for Saving Water & Earth Day Festival

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Join us April 13 for a 5K, 10K & Kids Dash fun run plus EV ride & drive, live music, nature activities, & more!


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Beware: Scam Utility Calls Strike Again

Scam alert notice

Beware of scam callers claiming to be from the Utilities Department! Hang up and call us at (650) 329-2161 to verify your account status if unsure.


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Affected by the Federal Government Shutdown?

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CPAU offers utility bill payment relief. Please contact us to arrange a payment plan & avoid utility service disconnection.


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Natural Gas Prices Spiked in December - Here's How to Save on Energy Costs

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January utility bills may be higher than usual for gas use in December. Here are some tips to help keep your bill low at home & work.


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City Wins Voice of the People Award

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Recognized for excellence in the natural environment & being a top performing jurisdiction that best listens & acts for community benefits.


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We Are #CommunityPowered - Celebrating Public Power & Natural Gas Week

Engineering Staff

Oct 7-13, join us in celebrating your community-owned utility empowering Palo Alto for over 100 years!


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2017 Water Quality Report Now Available

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Updated information on Palo Alto's water quality conditions for the year 2017.


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Mylar Balloon Causes Another Power Outage

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On July 2, 2018, a mylar balloon caused a power outage for 1,800 customers. This is the second outage in less than 30 days caused by a mylar balloon. Help keep us all safe by choosing an alternative to metallic foil or mylar balloons and hold on to those balloons!


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Palo Alto Utilities Recognized as Diamond Level Public Power Provider

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City of Palo Alto Utilities recognized as a "Diamond" level Reliable Public Power Provider (RP3) by the American Public Power Association!


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Utility Rate Adjustments for Fiscal Year 2019

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The City is proposing rate increases for electric, gas, water, wastewater & storm drain services. City Council will review on June 11.


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City of Palo Alto Utilities Named Tree Line USA Fourth Year in Row

Tree-lined street in Palo Alto

For the fourth year in a row, the City of Palo Alto Utilities has been recognized with the Tree Line USA award by the National Arbor Day Foundation!


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Annual Walking and Mobile Gas Leak Survey In Progress

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This routine safety check is conducted every year to ensure the safety of all who live and work in Palo Alto.



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City Open House Takes Community Behind the Scenes

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The City of Palo Alto hosted an Open House on Saturday, May 12 to showcase some of the “behind the scenes” work that it takes to operate a city.


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Upgrade Downtown - Construction Underway

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Updates on construction work, maps, road closures, parking, contact info.


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Power, Gas & Fiber Optic Service Disruptions

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Be prepared for outages with these tips. Also, receive notifications on emergencies impacting your neighborhood via AlertSCC at http://www.alertscc.com/.


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Gas Safety Awareness Phone Surveys Conducted in December

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Annual federally-mandated survey evaluates customer awareness about gas safety and protocols for who to call before digging or in the event of an emergency.


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Palo Alto to Buy “Carbon Offsets” from Sister City, Oaxaca, Mexico

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The City is working with sister city, Oaxaca, Mexico, on a forestry project to help offset carbon dioxide emissions associated with natural gas use in the Palo Alto community.


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Palo Alto Receives Top Award for Climate Change Leadership

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Palo Alto will be recognized as the first city to achieve a Platinum Level Beacon Award – the highest level possible - for its efforts and leadership in addressing climate change when Mayor Greg Scharff accepts the prestigious recognition in front of hundreds of elected leaders from throughout California at this year’s League of California Cities Annual Conference on Sept. 14.


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Palo Alto Paves the Way for More Electric Vehicles with Local Renewable Energy

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On Monday, July 24, the City of Palo Alto unveiled new solar panels installed atop parking carports of two public garages and electric vehicle (EV) charging stations that are powered by the renewable energy generated on-site.


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Make Water Conservation a Way of Life

PA water at source--Tuolumne River-photo by C.Elvert

Learn about your Palo Alto water supply, precipitation conditions, water use rules and efficiency measures to help you save!


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CPAU Scores Top Marks with Residential Electric Customers

Group thumbs upThe research finds Palo Alto residential customer satisfaction strong and solid on virtually every dimension, including power delivery reliability, customer service, and utility communication.
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City of Palo Alto Ranks in National Top 10 for Most Solar Watts per Customer

Palo Alto Resident Installs Solar PV Array

Utility ranked third out of more than 300 utilities nationwide for 2015!



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Mayor Burt Asks Residents to Sign Pledge for Water Conservation

Dripping Faucet

Sign the pledge to conserve water through the end of April at mywaterpledge.com and help Palo Alto win the national competition!


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City Responds to Drought Stressed Trees in Palo Alto

Trees are stressed by drought throughout Palo Alto, and the City is taking action to prevent a catastrophic loss of our urban canopy.



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Trees Need Water (Especially) During Times of Drought

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Palo Alto has done a great job in its water conservation efforts, and through its diligence, the community has cut water usage more than 33 percent compared to 2013 levels. While we need to conserve water, doing so may be impacting the City's trees, which are showing signs of stress.


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