Utilities Outages

Providing reliable service is a top priority for all of us in your City Utilities Department and our crews work daily to maintain and improve the system's lines and pipes. On those occasions when service is disrupted due to planned or unplanned events, we want to be sure you have accurate, timely information about what is going on and any actions you should take. 

 Power Outage Map

  

Report a power outage: (650) 496-6914

 

Report a gas leak or outage: (650) 329-2579


Report a streetlight out: (650) 496-6914


Report a water leak or outage: (650) 329-2579

 

Outage Map

 Check the map for up-to-date power outage status.

How do I make sure to get the latest information? Follow us on Twitter, Facebook and Nextdoor.

You can also sign up for our Utilities e-newsletter to receive periodic updates on programs, events and news of interest. 

Email us at UtilitiesCommunications@cityofpaloalto.org to request a free "How to Reach Us" magnet with Utilities and other important contact information.

Electric Outage Preparedness 

Electrical emergencies can happen any time. Whether it’s an accident or a weather-related situation, occasional power outages are simply unavoidable. However, you can easily prepare for the unexpected loss of power. Following are some simple things to have on hand:
  • battery-powered emergency lighting (or flashlights, at a minimum)
  • portable or battery-powered radio
  • wind-up or battery-powered clock
  • nonperishable food and water (including a manual can opener)
  • pet food
  • first aid kit
  • telephone that does not depend on electricity

View storm and emergency preparedness resource.