Utilities News

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Scam alert notice

Beware: Scam Utility Calls Strike Again

Beware of scam callers claiming to be from the Utilities Department! Hang up and call us at (650) 329-2161 to verify your account status if unsure.


Beware: Scam Utility Calls Strike AgainMore...
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City Wins Voice of the People Award

Recognized for excellence in the natural environment & being a top performing jurisdiction that best listens & acts for community benefits.


City Wins Voice of the People AwardMore...
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SunShares Solar and Electric Vehicle Group Buy Program

There's no better time to go solar at home or buy a new electric vehicle.


SunShares Solar and Electric Vehicle Group Buy ProgramMore...
Engineering Staff

We Are #CommunityPowered - Celebrating Public Power & Natural Gas Week

Oct 7-13, join us in celebrating your community-owned utility empowering Palo Alto for over 100 years!


We Are #CommunityPowered - Celebrating Public Power & Natural Gas WeekMore...
Kid holding a light bulb

October 5 is Energy Efficiency Day

CPAU can help you take action to cut energy use, save money & reduce greenhouse gas emissions to help our climate for future generations.


October 5 is Energy Efficiency DayMore...
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2017 Water Quality Report Now Available

Updated information on Palo Alto's water quality conditions for the year 2017.


2017 Water Quality Report Now AvailableMore...
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Mylar Balloon Causes Another Power Outage

On July 2, 2018, a mylar balloon caused a power outage for 1,800 customers. This is the second outage in less than 30 days caused by a mylar balloon. Help keep us all safe by choosing an alternative to metallic foil or mylar balloons and hold on to those balloons!


Mylar Balloon Causes Another Power OutageMore...
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Palo Alto Utilities Recognized as Diamond Level Public Power Provider

City of Palo Alto Utilities recognized as a "Diamond" level Reliable Public Power Provider (RP3) by the American Public Power Association!


Palo Alto Utilities Recognized as Diamond Level Public Power ProviderMore...
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Utility Rate Adjustments for Fiscal Year 2019

The City is proposing rate increases for electric, gas, water, wastewater & storm drain services. City Council will review on June 11.


Utility Rate Adjustments for Fiscal Year 2019More...
Tree-lined street in Palo Alto

City of Palo Alto Utilities Named Tree Line USA Fourth Year in Row

For the fourth year in a row, the City of Palo Alto Utilities has been recognized with the Tree Line USA award by the National Arbor Day Foundation!


City of Palo Alto Utilities Named Tree Line USA Fourth Year in RowMore...
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Annual Walking and Mobile Gas Leak Survey In Progress

This routine safety check is conducted every year to ensure the safety of all who live and work in Palo Alto.



Annual Walking and Mobile Gas Leak Survey In ProgressMore...
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City Open House Takes Community Behind the Scenes

The City of Palo Alto hosted an Open House on Saturday, May 12 to showcase some of the “behind the scenes” work that it takes to operate a city.


City Open House Takes Community Behind the ScenesMore...
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Upgrade Downtown - Construction Underway

Updates on construction work, maps, road closures, parking, contact info.


Upgrade Downtown - Construction UnderwayMore...
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Power, Gas & Fiber Optic Service Disruptions

Be prepared for outages with these tips. Also, receive notifications on emergencies impacting your neighborhood via AlertSCC at http://www.alertscc.com/.


Power, Gas & Fiber Optic Service DisruptionsMore...
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Gas Safety Awareness Phone Surveys Conducted in December

Annual federally-mandated survey evaluates customer awareness about gas safety and protocols for who to call before digging or in the event of an emergency.


Gas Safety Awareness Phone Surveys Conducted in DecemberMore...
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Palo Alto to Buy “Carbon Offsets” from Sister City, Oaxaca, Mexico

The City is working with sister city, Oaxaca, Mexico, on a forestry project to help offset carbon dioxide emissions associated with natural gas use in the Palo Alto community.


Palo Alto to Buy “Carbon Offsets” from Sister City, Oaxaca, MexicoMore...
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Palo Alto Receives Top Award for Climate Change Leadership

Palo Alto will be recognized as the first city to achieve a Platinum Level Beacon Award – the highest level possible - for its efforts and leadership in addressing climate change when Mayor Greg Scharff accepts the prestigious recognition in front of hundreds of elected leaders from throughout California at this year’s League of California Cities Annual Conference on Sept. 14.


Palo Alto Receives Top Award for Climate Change LeadershipMore...
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Palo Alto Paves the Way for More Electric Vehicles with Local Renewable Energy

On Monday, July 24, the City of Palo Alto unveiled new solar panels installed atop parking carports of two public garages and electric vehicle (EV) charging stations that are powered by the renewable energy generated on-site.


Palo Alto Paves the Way for More Electric Vehicles with Local Renewable EnergyMore...
PA water at source--Tuolumne River-photo by C.Elvert

Make Water Conservation a Way of Life

Current information on water supply conditions, water use restrictions and efficiency measures.


Make Water Conservation a Way of LifeMore...
Group thumbs up

CPAU Scores Top Marks with Residential Electric Customers

The research finds Palo Alto residential customer satisfaction strong and solid on virtually every dimension, including power delivery reliability, customer service, and utility communication.
CPAU Scores Top Marks with Residential Electric CustomersMore...

City of Palo Alto and GreenTraks Pilot Program Help Business Customers Conserve Water, Save Money during California Drought

Pilot initiative enables City of Palo Alto Utilities customers, Tibco and CBRE/Cooley, to reduce water consumption by over 5 million gallons and save more than $75,000
City of Palo Alto and GreenTraks Pilot Program Help Business Customers Conserve Water, Save Money during California DroughtMore...
Palo Alto Resident Installs Solar PV Array

City of Palo Alto Ranks in National Top 10 for Most Solar Watts per Customer

Utility ranked third out of more than 300 utilities nationwide for 2015!



City of Palo Alto Ranks in National Top 10 for Most Solar Watts per CustomerMore...
Dripping Faucet

Mayor Burt Asks Residents to Sign Pledge for Water Conservation

Sign the pledge to conserve water through the end of April at mywaterpledge.com and help Palo Alto win the national competition!


Mayor Burt Asks Residents to Sign Pledge for Water ConservationMore...

City Responds to Drought Stressed Trees in Palo Alto

Trees are stressed by drought throughout Palo Alto, and the City is taking action to prevent a catastrophic loss of our urban canopy.



City Responds to Drought Stressed Trees in Palo AltoMore...
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Trees Need Water (Especially) During Times of Drought

Palo Alto has done a great job in its water conservation efforts, and through its diligence, the community has cut water usage more than 33 percent compared to 2013 levels. While we need to conserve water, doing so may be impacting the City's trees, which are showing signs of stress.


Trees Need Water (Especially) During Times of DroughtMore...
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Palo Alto Launches Home Efficiency Genie Program

Through Home Efficiency Genie, a Palo Alto homeowner can schedule a discounted assessment with the program’s specially trained building science expert. These experts can help residents learn cost effective ways to improve their home’s comfort, efficiency, health, indoor air quality, building durability and value.



Palo Alto Launches Home Efficiency Genie ProgramMore...
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City of Palo Alto Leads the Way in Sustainability

PaloAltoGreen Gas is the First Green-e Climate Certified Natural Gas Offset Program Offered by a Municipal Utility



City of Palo Alto Leads the Way in SustainabilityMore...
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Correctly Dispose of Fats, Oils and Grease (FOG)

FOG can clog pipes and damage property - Ensure that you are disposing of it correctly.


Correctly Dispose of Fats, Oils and Grease (FOG)More...

UMS Terms & Conditions

These are the terms and conditions for the City of Palo Alto Utilities Residential Rebate Programs
UMS Terms & ConditionsMore...
New sustainable demonstration garden at Palo Alto City Hall.

City Hall King Plaza Demonstration Garden

A garden planted by community volunteers which showcases sustainable landscape principles for maximum environmental benefits.


( View our photo gallery. )
City Hall King Plaza Demonstration GardenMore...
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CFL (Compact Fluorescent Lights) Information

All information about CFL purchases, lighting options and disposal.
CFL (Compact Fluorescent Lights) InformationMore...

Council Approves Major Renewable Solar Electric Purchase Agreements

New contracts for 182.5 Gigawatt Hours of clean, green electric power send City full steam ahead down its path to a carbon-free future.
Council Approves Major Renewable Solar Electric Purchase AgreementsMore...
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Palo Alto's Solar PV Program is a National Achiever Again

National rankings show Palo Alto is again among the top utilities nationwide for solar electric installations.
Palo Alto's Solar PV Program is a National Achiever AgainMore...
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Palo Altans Protecting the Planet---2013 Update

Celebrate the Earth all the time! See the community's progress on our Climate Protection Plan and find links to events, programs and services you can take advantage of now!
Palo Altans Protecting the Planet---2013 UpdateMore...
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Keeping Cool In the Summer

Stay comfortable and save energy with these tips.



Keeping Cool In the SummerMore...
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Read Your Own Meter? Annual check-ups are in May!

Every year in May, the Utilities Department needs access to your meters to conduct its mandatory annual meter-reading audit on households where customers usually self-read the meters.



Read Your Own Meter? Annual check-ups are in May!More...
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Palo Alto ranks in Top 10 for Nationwide Water Conservation Challenge

Over 16,000 residents made the pledge to be more efficient.


Palo Alto ranks in Top 10 for Nationwide Water Conservation ChallengeMore...
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Reduce High Winter Gas Bills

Now that cold weather is here, use as many of these tips as possible to stay warm and save on natural gas!
Reduce High Winter Gas BillsMore...
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Project PLEDGE Donations Welcome

By making a voluntary donation via your utilities bill you can help your Palo Alto neighbors who are experiencing an unexpected hardship and can't pay their bill.

Project PLEDGE Donations WelcomeMore...
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Credits for Solar Electric (PV) Customers

State law mandates how customers who have solar electric or PV systems get credited for their system's generation. Let us know how you wish to receive this credit.
Credits for Solar Electric (PV) CustomersMore...
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Lucie Stern Demonstration Garden

A beautiful, healthy space for the whole community to enjoy.
Lucie Stern Demonstration GardenMore...
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City of Palo Alto Events & Workshops

Join us to learn about sustainable landscaping, energy efficiency, electric vehicles, composting, non-toxic pest control, tree care, and more!


City of Palo Alto Events & WorkshopsMore...
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Utilities 2018 Strategic Plan

The City of Palo Alto Utilities has adopted a new Strategic Plan. Read about our Strategic Direction, Mission, Vision, Priorities and Strategies.


Utilities 2018 Strategic PlanMore...
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Water Service Disruptions

Updates on water service disruptions.
Water Service DisruptionsMore...
Lineworker

CustomerConnect Pilot FAQ's

Information and frequently asked questions about the Utilities CustomerConnect Pilot Program
CustomerConnect Pilot FAQ'sMore...
Tree-Lined Street in Palo Alto

City of Palo Alto Utilities Named 2016 Tree Line USA by Arbor Day Foundation

Utility is recognized for second year in a row for demonstrating how trees and utilities can co-exist for community and citizen benefits.


City of Palo Alto Utilities Named 2016 Tree Line USA by Arbor Day FoundationMore...
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California Drought Update - Use Palo Alto 311 App for Water Waste Reporting

Palo Alto 311 has been updated to include an option for water waste reporting.
California Drought Update - Use Palo Alto 311 App for Water Waste ReportingMore...
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New Landfill Gas-to-Energy Project in San Joaquin County Completed

4.3 megawatt project expected to generate clean energy to power nearly 2,600 local homes annually.


New Landfill Gas-to-Energy Project in San Joaquin County CompletedMore...
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Time of Use (TOU) Rate Information

Time of Use (TOU) Rate Information
Time of Use (TOU) Rate InformationMore...
Large scale solar panels tilt toward the sun.

Palo Alto Adds Two New Large-Scale Solar Projects, 60 MW to Renewable Energy Portfolio

Solar energy now supplying one-third of Palo Alto’s total electric needs each year!
Palo Alto Adds Two New Large-Scale Solar Projects, 60 MW to Renewable Energy PortfolioMore...

City of Palo Alto Participates in Live Demonstration of Emergency Response to Utility Line Strikes

Senator Jerry Hill to Deliver keynote speech in support of public safety and legislation to strengthen California's dig laws
City of Palo Alto Participates in Live Demonstration of Emergency Response to Utility Line StrikesMore...
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Eichler Energy Efficiency

Own an Eichler? Here are some Eichler applicable rebates, tips and resources.
Eichler Energy EfficiencyMore...
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Avoid Wasting Energy Through Vampire Loads and Game Consoles

Find out how to avoid wasting energy through "phantom loads" and how much energy your video game console uses when it is OFF! Did you know that your set-top cable box uses as much energy as your refrigerator?
Avoid Wasting Energy Through Vampire Loads and Game ConsolesMore...
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Right Tree-Right Place Program

Trees and power lines can co-exist! If you have a private tree conflicting with power lines, you have several options, including possible free removal and rebates for replacement.
Right Tree-Right Place ProgramMore...

Watt Meters at Library

Find out how much energy you are using and SAVE!
Watt Meters at LibraryMore...
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Crossbores---Gas & Sewer Safety Inspection Program

Since July 2011, the Utilities Department has been actively implementing the next phase of its gas-sewer crossbore inspection program.
Crossbores---Gas & Sewer Safety Inspection ProgramMore...

Water Cloudiness Does Not Impact Safety

Every year there is work on the water supply system, typically in January. During this time, there may be a slight and temporary change in your water. This will not impact its safety or quality.
Water Cloudiness Does Not Impact SafetyMore...
Photographer: J.K. Nakata, U.S. Geological Survey; image is public domain%2Fof free use

Earthquake Safety Tips

Getting ready for an earthquake
( For more safety information )
Earthquake Safety TipsMore...

Responsible Appliance Disposal (RAD) Info and Report

Learn more about the City of Palo Alto's partnership with the federal Environmental Protection Agency's Responsible Appliance Disposal program and view the 2010 report.
Responsible Appliance Disposal (RAD) Info and ReportMore...
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Identity Theft

A Guide To Prevention and What To Do If You Are a Victim
Identity TheftMore...
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Renewable Portfolio Standard Plan Before Council

On December 12, 2011 Council adopted the plan as required by Senate Bill X1 2.
Renewable Portfolio Standard Plan Before CouncilMore...
PG%26E Gas Pipeline Testing

PG&E Gas Pipeline Projects in Palo Alto

Click here for more details on PG&E project activity in Palo Alto.
PG&E Gas Pipeline Projects in Palo AltoMore...

How To Apply

Application Instructions for the residential energy efficiency programs
How To ApplyMore...
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My Utilities Account

See information about your utility bill and usage online.
My Utilities AccountMore...