Pay My Bill

We offer a variety of programs and services to our utility customers such as rebates for resource efficiency in your home or business, customized energy use reduction strategies through our online Home Energy Analysis program, online account viewing, automatic bill payment through Bank Drafting and rate assistance if you experience an unexpected financial hardship.

Information About Your Bill

Other Information That Can Be of Help

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We appreciate receiving comments and suggestions from the community. Please take a moment to let us know how we can improve our service.

City of Palo Alto Utilities

Customer Service Center, Ground floor
250 Hamilton Avenue
Palo Alto, CA 94301
Phone: (650) 329-2161
Fax: (650) 617-3142

HOURS:

Mon-Thu  8:00 am to 5:30 pm
Friday      8:00 am to 4:30 pm


UtilitiesCustomerService@cityofpaloalto.org


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The Home Efficiency Genie is Now Virtual

The Home Efficiency Genie is now offering virtual assessments! Contact the Genie today to begin saving!


The Home Efficiency Genie is Now VirtualMore...
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New Solar Project Adds 26 MW to Palo Alto’s Energy Portfolio

With the addition of the Rosamond Central solar plant in the central valley, solar energy will power nearly half of Palo Alto's electric needs.


New Solar Project Adds 26 MW to Palo Alto’s Energy PortfolioMore...
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120 Years of Public Power!

Happy New Year to you, Palo Alto! The City of Palo Alto Utilities has been providing community-owned electricity to you for 120 years!


120 Years of Public Power!More...
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We Can Help Each Other

During these challenging times, we're here to help! Rate assistance, payment plans, utility bill assistance & ways to keep utility costs low.


We Can Help Each OtherMore...
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Free Webinar on Clean & Efficient Heating & Cooling - Nov 10

The Home Efficiency Genie talks about heating & cooling technologies with an emphasis on efficient, all-electric heat pump systems.


Free Webinar on Clean & Efficient Heating & Cooling - Nov 10More...
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Statewide Flex Alert

Call for voluntary energy conservation particularly during peak energy demand hours of 3 to 10 pm.


Statewide Flex AlertMore...
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Financial Incentives to Install EV Chargers at Your Business - Launching December 2020

Up to $5,500 per connector for Level 2 chargers and up to $80,000 per DC Fast Chargers.


Financial Incentives to Install EV Chargers at Your Business - Launching December 2020More...
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Utility Pole Replacement Project in Progress

CPAU has begun work on a utility pole replacement project within the City of Palo Alto Utilities service area. Find details on the project here.


Utility Pole Replacement Project in ProgressMore...
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Californians Urged to Conserve Energy During Heat Wave

Potential rolling power outages are forecast this week if conservation efforts are not met.


Californians Urged to Conserve Energy During Heat WaveMore...
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Utilities Rate Changes for FY 2021

This year the city will not increase most utility rates due to the current economic conditions for customers. Learn more about the changes.


Utilities Rate Changes for FY 2021More...
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Annual Walking and Mobile Gas Leak Survey in Progress

This routine inspection of our gas distribution system is conducted every year to ensure the safety of all who live and work in Palo Alto.



Annual Walking and Mobile Gas Leak Survey in ProgressMore...
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Sign Up for E-Newsletters

Get the latest on important Utilities news, programs, events, safety info, rates, & more.


Sign Up for E-NewslettersMore...
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Utilities Meter Reading Resumed June 1

You may see us in side & backyards reading meters. CPAU meter readers wear uniforms & carry City ID which can be presented upon request.


Utilities Meter Reading Resumed June 1More...
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Returning to Work? You May Need to Flush Your Water System

If a building has been dormant and vacant during extended shutdown, you may need to flush the water system to remove any stagnant water. Read some steps to take.


Returning to Work? You May Need to Flush Your Water SystemMore...
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It's Here! MyCPAU New Online Customer Site

New & improved online utility features allow you to manage your utility account any time, anywhere.


It's Here! MyCPAU New Online Customer SiteMore...
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