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We offer a variety of programs and services to our utility customers such as rebates for resource efficiency in your home or business, customized energy use reduction strategies through our online Home Energy Analysis program, online account viewing, automatic bill payment through Bank Drafting and rate assistance if you experience an unexpected financial hardship.

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City of Palo Alto Utilities

Customer Service Center, Ground floor
250 Hamilton Avenue
Palo Alto, CA 94301
Phone: (650) 329-2161
Fax: (650) 617-3142

HOURS:

Mon-Thu  8:00 am to 5:30 pm
Friday      8:00 am to 4:30 pm


UtilitiesCustomerService@cityofpaloalto.org


trees

Upgrade Downtown Project Nears Final Stages of Construction

The Upgrade Downtown project is moving toward the final stages of construction. Read about important traffic detours on University Ave.


Upgrade Downtown Project Nears Final Stages of ConstructionMore...
Utility work ahead

Beware: Scam Utility Calls Strike Again

Beware of scam callers claiming to be from the Utilities Department! Hang up and call us at (650) 329-2161 to verify your account status if unsure.


Beware: Scam Utility Calls Strike AgainMore...
Scam alert notice

PG&E Gas Pipeline Replacement Work, February-July 2019

PG&E is planning replacement work on its gas transmission pipeline in various parts of Palo Alto. Find out the latest here.


PG&E Gas Pipeline Replacement Work, February-July 2019More...
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Affected by the Federal Government Shutdown?

CPAU offers utility bill payment relief. Please contact us to arrange a payment plan & avoid utility service disconnection.


Affected by the Federal Government Shutdown?More...
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Natural Gas Prices Spiked in December - Here's How to Save on Energy Costs

January utility bills may be higher than usual for gas use in December. Here are some tips to help keep your bill low at home & work.


Natural Gas Prices Spiked in December - Here's How to Save on Energy CostsMore...
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Palo Alto Firefighters Provide Wildfire Mutual Aid in Butte County

Palo Alto’s Fire Engine 65 immediately deployed to the Butte County “Camp Fire” on Nov. 8 as part of the Santa Clara County mutual aid strike team.


Palo Alto Firefighters Provide Wildfire Mutual Aid in Butte CountyMore...
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City Wins Voice of the People Award

Recognized for excellence in the natural environment & being a top performing jurisdiction that best listens & acts for community benefits.


City Wins Voice of the People AwardMore...
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We Are #CommunityPowered - Celebrating Public Power & Natural Gas Week

Oct 7-13, join us in celebrating your community-owned utility empowering Palo Alto for over 100 years!


We Are #CommunityPowered - Celebrating Public Power & Natural Gas WeekMore...
Engineering Staff

2017 Water Quality Report Now Available

Updated information on Palo Alto's water quality conditions for the year 2017.


2017 Water Quality Report Now AvailableMore...
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Mylar Balloon Causes Another Power Outage

On July 2, 2018, a mylar balloon caused a power outage for 1,800 customers. This is the second outage in less than 30 days caused by a mylar balloon. Help keep us all safe by choosing an alternative to metallic foil or mylar balloons and hold on to those balloons!


Mylar Balloon Causes Another Power OutageMore...
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Palo Alto Utilities Recognized as Diamond Level Public Power Provider

City of Palo Alto Utilities recognized as a "Diamond" level Reliable Public Power Provider (RP3) by the American Public Power Association!


Palo Alto Utilities Recognized as Diamond Level Public Power ProviderMore...
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Utility Rate Adjustments for Fiscal Year 2019

The City is proposing rate increases for electric, gas, water, wastewater & storm drain services. City Council will review on June 11.


Utility Rate Adjustments for Fiscal Year 2019More...
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Utilities 2018 Strategic Plan

The City of Palo Alto Utilities has adopted a new Strategic Plan. Read about our Strategic Direction, Mission, Vision, Priorities and Strategies.


Utilities 2018 Strategic PlanMore...
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City of Palo Alto Utilities Named Tree Line USA Fourth Year in Row

For the fourth year in a row, the City of Palo Alto Utilities has been recognized with the Tree Line USA award by the National Arbor Day Foundation!


City of Palo Alto Utilities Named Tree Line USA Fourth Year in RowMore...
Tree-lined street in Palo Alto

Annual Walking and Mobile Gas Leak Survey In Progress

This routine safety check is conducted every year to ensure the safety of all who live and work in Palo Alto.



Annual Walking and Mobile Gas Leak Survey In ProgressMore...
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