Pay My Bill

We offer a variety of programs and services to our utility customers such as rebates for resource efficiency in your home or business, customized energy use reduction strategies through our online Home Energy Analysis program, online account viewing, automatic bill payment through Bank Drafting and rate assistance if you experience an unexpected financial hardship.

Information About Your Bill

Other Information That Can Be of Help

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We appreciate receiving comments and suggestions from the community. Please take a moment to let us know how we can improve our service.

City of Palo Alto Utilities

Customer Service Center, Ground floor
250 Hamilton Avenue
Palo Alto, CA 94301
Phone: (650) 329-2161
Fax: (650) 617-3142

HOURS:

Mon-Thu  8:00 am to 5:30 pm
Friday      8:00 am to 4:30 pm


UtilitiesCustomerService@cityofpaloalto.org


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Financial Incentives to Install EV Chargers at Your Business - Launching December 2020

Up to $5,500 per connector for Level 2 chargers and up to $80,000 per DC Fast Chargers.


Financial Incentives to Install EV Chargers at Your Business - Launching December 2020More...
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Utility Pole Replacement Project in Progress

CPAU has begun work on a utility pole replacement project within the City of Palo Alto Utilities service area. Find details on the project here.


Utility Pole Replacement Project in ProgressMore...
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Californians Urged to Conserve Energy During Heat Wave

Potential rolling power outages are forecast this week if conservation efforts are not met.


Californians Urged to Conserve Energy During Heat WaveMore...
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Utilities Rate Changes for FY 2021

This year the city will not increase most utility rates due to the current economic conditions for customers. Learn more about the changes.


Utilities Rate Changes for FY 2021More...
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Annual Walking and Mobile Gas Leak Survey in Progress

This routine inspection of our gas distribution system is conducted every year to ensure the safety of all who live and work in Palo Alto.



Annual Walking and Mobile Gas Leak Survey in ProgressMore...
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Sign Up for E-Newsletters

Get the latest on important Utilities news, programs, events, safety info, rates, & more.


Sign Up for E-NewslettersMore...
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Utilities Meter Reading Resumed June 1

You may see us in side & backyards reading meters. CPAU meter readers wear uniforms & carry City ID which can be presented upon request.


Utilities Meter Reading Resumed June 1More...
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Returning to Work? You May Need to Flush Your Water System

If a building has been dormant and vacant during extended shutdown, you may need to flush the water system to remove any stagnant water. Read some steps to take.


Returning to Work? You May Need to Flush Your Water SystemMore...
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It's Here! MyCPAU New Online Customer Site

New & improved online utility features allow you to manage your utility account any time, anywhere.


It's Here! MyCPAU New Online Customer SiteMore...
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Celebrate Earth Day from the Safety of Your Home This Year

Not just on Earth Day, but everyday, Palo Alto is one of many cities leading by example in our efforts to be more sustainable and support the environment.



Celebrate Earth Day from the Safety of Your Home This YearMore...
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City Launches Support Call Center & Utility Rate Relief Programs

March 17, 2020 –The City of Palo Alto will activate a Community Support Call Center on Wednesday, March 18 to connect the community with information, and announced utility rate relief programs to support residential and business customers.


City Launches Support Call Center & Utility Rate Relief ProgramsMore...
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Coronavirus Update: Listing of Events Postponed or Cancelled

On Monday, Palo Alto announced the postponement, cancellation and modifications to dozens of planned events until at least March 31 to meet the Santa Clara County Public Health department’s guidance on large gatherings.


Coronavirus Update: Listing of Events Postponed or CancelledMore...
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New Actions to Enhance Public Safety and Community Support

March 15, 2020 Palo Alto is establishing a community support call center and activating its Emergency Operations Center.


New Actions to Enhance Public Safety and Community SupportMore...
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Gas Safety Awareness Surveys Complete

CPAU recently completed participation in gas safety awareness phone and email surveys. Thank you to those who responded!


Gas Safety Awareness Surveys CompleteMore...
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City of Palo Alto Utilities Wins Smart Energy Provider Award

Recognized for energy efficiency, distributed generation, and environmental initiatives.


City of Palo Alto Utilities Wins Smart Energy Provider AwardMore...
Award for SEP

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