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We offer a variety of programs and services to our utility customers such as rebates for resource efficiency in your home or business, customized energy use reduction strategies through our online Home Energy Analysis program, online account viewing, automatic bill payment through Bank Drafting and rate assistance if you experience an unexpected financial hardship.

Information About Your Bill

Other Information That Can Be of Help

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We appreciate receiving comments and suggestions from the community. Please take a moment to let us know how we can improve our service.

City of Palo Alto Utilities

Customer Service Center, Ground floor
250 Hamilton Avenue
Palo Alto, CA 94301
Phone: (650) 329-2161
Fax: (650) 617-3142

HOURS:

Mon-Thu  8:00 am to 5:30 pm
Friday      8:00 am to 4:30 pm


UtilitiesCustomerService@cityofpaloalto.org


trees

Beware: Scam Utility Calls Strike Again

Beware of scam callers claiming to be from the Utilities Department! Hang up and call us at (650) 329-2161 to verify your account status if unsure.


Beware: Scam Utility Calls Strike AgainMore...
Scam alert notice

City Wins Voice of the People Award

Recognized for excellence in the natural environment & being a top performing jurisdiction that best listens & acts for community benefits.


City Wins Voice of the People AwardMore...
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SunShares Solar and Electric Vehicle Group Buy Program

There's no better time to go solar at home or buy a new electric vehicle.


SunShares Solar and Electric Vehicle Group Buy ProgramMore...
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We Are #CommunityPowered - Celebrating Public Power & Natural Gas Week

Oct 7-13, join us in celebrating your community-owned utility empowering Palo Alto for over 100 years!


We Are #CommunityPowered - Celebrating Public Power & Natural Gas WeekMore...
Engineering Staff

2017 Water Quality Report Now Available

Updated information on Palo Alto's water quality conditions for the year 2017.


2017 Water Quality Report Now AvailableMore...
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Mylar Balloon Causes Another Power Outage

On July 2, 2018, a mylar balloon caused a power outage for 1,800 customers. This is the second outage in less than 30 days caused by a mylar balloon. Help keep us all safe by choosing an alternative to metallic foil or mylar balloons and hold on to those balloons!


Mylar Balloon Causes Another Power OutageMore...
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Palo Alto Utilities Recognized as Diamond Level Public Power Provider

City of Palo Alto Utilities recognized as a "Diamond" level Reliable Public Power Provider (RP3) by the American Public Power Association!


Palo Alto Utilities Recognized as Diamond Level Public Power ProviderMore...
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Utility Rate Adjustments for Fiscal Year 2019

The City is proposing rate increases for electric, gas, water, wastewater & storm drain services. City Council will review on June 11.


Utility Rate Adjustments for Fiscal Year 2019More...
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Utilities 2018 Strategic Plan

The City of Palo Alto Utilities has adopted a new Strategic Plan. Read about our Strategic Direction, Mission, Vision, Priorities and Strategies.


Utilities 2018 Strategic PlanMore...
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City of Palo Alto Utilities Named Tree Line USA Fourth Year in Row

For the fourth year in a row, the City of Palo Alto Utilities has been recognized with the Tree Line USA award by the National Arbor Day Foundation!


City of Palo Alto Utilities Named Tree Line USA Fourth Year in RowMore...
Tree-lined street in Palo Alto

Annual Walking and Mobile Gas Leak Survey In Progress

This routine safety check is conducted every year to ensure the safety of all who live and work in Palo Alto.



Annual Walking and Mobile Gas Leak Survey In ProgressMore...
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City Open House Takes Community Behind the Scenes

The City of Palo Alto hosted an Open House on Saturday, May 12 to showcase some of the “behind the scenes” work that it takes to operate a city.


City Open House Takes Community Behind the ScenesMore...
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Upgrade Downtown - Construction Underway

Updates on construction work, maps, road closures, parking, contact info.


Upgrade Downtown - Construction UnderwayMore...
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Power, Gas & Fiber Optic Service Disruptions

Be prepared for outages with these tips. Also, receive notifications on emergencies impacting your neighborhood via AlertSCC at http://www.alertscc.com/.


Power, Gas & Fiber Optic Service DisruptionsMore...
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Gas Safety Awareness Phone Surveys Conducted in December

Annual federally-mandated survey evaluates customer awareness about gas safety and protocols for who to call before digging or in the event of an emergency.


Gas Safety Awareness Phone Surveys Conducted in DecemberMore...
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