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We offer a variety of programs and services to our utility customers such as rebates for resource efficiency in your home or business, customized energy use reduction strategies through our online Home Energy Analysis program, online account viewing, automatic bill payment through Bank Drafting and rate assistance if you experience an unexpected financial hardship.

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City of Palo Alto Utilities

Customer Service Center, Ground floor
250 Hamilton Avenue
Palo Alto, CA 94301
Phone: (650) 329-2161
Fax: (650) 617-3142

HOURS:

Mon-Thu  8:00 am to 5:30 pm
Friday      8:00 am to 4:30 pm


UtilitiesCustomerService@cityofpaloalto.org


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City Launches Support Call Center & Utility Rate Relief Programs

March 17, 2020 –The City of Palo Alto will activate a Community Support Call Center on Wednesday, March 18 to connect the community with information, and announced utility rate relief programs to support residential and business customers.


City Launches Support Call Center & Utility Rate Relief ProgramsMore...
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Coronavirus Update: Listing of Events Postponed or Cancelled

On Monday, Palo Alto announced the postponement, cancellation and modifications to dozens of planned events until at least March 31 to meet the Santa Clara County Public Health department’s guidance on large gatherings.


Coronavirus Update: Listing of Events Postponed or CancelledMore...
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New Actions to Enhance Public Safety and Community Support

March 15, 2020 Palo Alto is establishing a community support call center and activating its Emergency Operations Center.


New Actions to Enhance Public Safety and Community SupportMore...
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Beware: Scam Utility Calls Strike Again

Beware of scam callers claiming to be from the City of Palo Alto Utilities. Hang up and call us at (650) 329-2161 to verify your account status.


Beware: Scam Utility Calls Strike AgainMore...
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It's Here! MyCPAU New Online Customer Site

New & improved online utility features allow you to manage your utility account any time, any where.


It's Here! MyCPAU New Online Customer SiteMore...
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Gas Safety Awareness Surveys Complete

CPAU recently completed participation in gas safety awareness phone and email surveys. Thank you to those who responded!


Gas Safety Awareness Surveys CompleteMore...
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City of Palo Alto Utilities Wins Smart Energy Provider Award

Recognized for energy efficiency, distributed generation, and environmental initiatives.


City of Palo Alto Utilities Wins Smart Energy Provider AwardMore...
Award for SEP

Special Limited Time Incentives on EVs

Take advantage of these great deals! There is no better time to drive electric.


Special Limited Time Incentives on EVsMore...
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We Are #CommunityPowered - Celebrating Public Power & Natural Gas Week

Oct 6-12, join us in celebrating your community-owned utility empowering Palo Alto for over 100 years!


We Are #CommunityPowered - Celebrating Public Power & Natural Gas WeekMore...
Engineering Staff

Utility Meter Audits in Progress

The Utilities Department is performing an audit of all utility meters in the City. Contractors will notify customers prior to the audit in your area.


Utility Meter Audits in ProgressMore...
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City of Palo Alto Utilities & Wildfire Safety

PG&E may shut off power in parts of the state if conditions create a wildfire risk. Read about potential impacts in Palo Alto.


City of Palo Alto Utilities & Wildfire SafetyMore...
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Prepare for Seismic Hazards & Other Emergencies

Recent earthquakes are an important reminder to be prepared for emergencies at any time. Learn what you can do to stay informed and ready.


Prepare for Seismic Hazards & Other EmergenciesMore...
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City of Palo Alto MSC Open House

Thank you to all who joined us at the MSC Open House on July 5! Share your feedback with us & view pictures here.


City of Palo Alto MSC Open HouseMore...
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Palo Alto Earns National Energy Innovator Award

We are honored to accept the National Energy Innovator Award from the American Public Power Association for our Home Efficiency Genie program!


Palo Alto Earns National Energy Innovator AwardMore...
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PG&E Gas Pipeline Replacement Work Complete - July 2019

PG&E completed work on its gas transmission pipeline that runs through Palo Alto. Find out about the project here.


PG&E Gas Pipeline Replacement Work Complete - July 2019More...
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