Utilities News

Affected by the Federal Government Shutdown?

Affected by the Federal Government Shutdown?

The City of Palo Alto Utilities (CPAU) offers payment plans and other assistance for people experiencing unexpected financial hardships. If you are a federal government employee or contractor impacted by the partial federal government shutdown, please contact us. CPAU can arrange a payment plan and defer utility service disconnections.

CPAU provides assistance to customers experiencing financial challenges due to the unexpected loss of work or medical expenses.

Please contact a Customer Service Representative at (650) 329-2161 or UtilitiesCustomerService@cityofpaloalto.org to arrange a payment plan and avoid utility service disconnection. 

Let us help you get back on your feet!

If you are on a limited or fixed income, experiencing financial hardship, or have medical needs that increase your utility usage, you may be eligible for help with utility bill costs. CPAU can offer a 25% discount on gas and electricity charges through our Rate Assistance Program.

Additionally, CPAU delivers great services - often free - to help residents and businesses improve energy and water use efficiency to keep utility bills low. Check out our programs!

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Last Updated: January 25, 2019