Utilities News

City Wins Voice of the People Award

Recognized for Excellence in the Natural Environment

City Wins Voice of the People Award

Earlier this year, the National Research Center, Inc. announced that the City of Palo Alto had won the Voice of the People Award for Excellence in the Natural Environment. This award is only given to top performing jurisdictions that best listen and act for the benefit of their communities. Based on responses from The National Citizen Survey™ (The NCS™), residents in our community reported the highest ratings for this category compared with all other participating jurisdictions.

View a map and description for other award winners and finalists. 

The National Citizen Survey reports resident opinion and satisfaction with local government and services with a scientific, representative sample approach. Results are then used to inform budgeting, performance measurement and program planning.

The Voice of the People (VOP) Awards stand alone as the only award given in local government based on community opinion. The perspectives of the residents themselves determine nominees for the very best of Community Engagement, Safety, Mobility, Foundations of Livability, Recreation and Wellness, Education and Enrichment, Natural Environment, Built Environment and Economy. Of the communities that participated in The National Citizen Survey in 2017, winners and finalists for Excellence in these categories received the highest overall levels of satisfaction from residents.

“This is a unique opportunity to see evidence of best practices quantified by survey results,” said NRC president Tom Miller, noting that awarding top jurisdictions can even benefit other communities. “Others can understand the successes of their colleagues and get to know what’s working best in America.”

Now running ten years, the Voice of the People Awards are presented by the International City/County Management Association (ICMA) and National Research Center, Inc. They were presented to public agency representatives at the 104th Annual ICMA conference in Baltimore, Maryland in September.

View photos of the awards reception and recipients. 


National Research Center, Inc. (NRC) is a leader in the field of public sector research and evaluation, with clients from across the country. NRC’s team of social scientists support cities, counties, foundations and nonprofit organizations in using survey research to move their communities forward. Visit www.n-r-c.com to learn more about Voice of the People Awards and National Research Center.

Last Updated: October 31, 2018