Utilities News

Power, Gas & Fiber Optic Service Disruptions

Power, Gas & Fiber Optic Service Disruptions

City of Palo Alto Outage Map

To report a power outage, please call Dispatch at (650) 496-6914 using the phone with number on your utility account in order for our system to detect the outage in your area.

Current Outages

None at this time. 

Click here - Outage Management System
The City launched a new Outage Management System to better track and respond to unplanned and unexpected power outages. This will allow us to speed up our restoration rates and enhance our ability to communicate with you about what's happened in your area. Be sure to check back here for the most up-to-date information on outages and system restoration. 

Note:  The Outage Map automatically refreshes every five minutes. When calls come in (even one), the system will detect which feeder area that call is from and shade an entire area. Although an entire area may be shaded, it does not mean that all or most of the customers are without power.

Storm Updates View storm and emergency preparedness resources at www.cityofpaloalto.org/storms

Other ways to communicate with your utility:

  • Get instant updates by following us on Twitter@PAUtilities 
  • Report an electric outage  (650) 496-6914.
  • Report a streetlight outage  (650) 496-6916.
  • Report a gas or water leak or line break (650) 329-2579.
  • Receive a free magnet chock full of important contact numbers and website links: send us an email with your name and snail mail address or call (650) 329-2479.
  • Stay up-to-date on major emergencies impacting your neighborhood, sign up online now to receive notifications to your phone and email via AlertSCC at www.cityofpaloalto.org/AlertSCC It's easy to do and will provide you with important and potentially life-saving information in the event of an severe emergency or natural disaster.

Recent Outages:

January 10: At 5:20 am, power was disrupted for 11 customers in Barron Park. A downed tree landed on a utility wire. Crews restored power by 11 am.

January 8-9:  Power was disrupted for approximately 1800 customers around 9:30 pm. The cause was weather related.  At 5:30 am, power was fully restored.  Power was disrupted again for another 600 customers at 6:20 am in the same area. The cause was also weather related. Power was fully restored by 9 am.  

December 18, 8:18 am: Power outage for about 59 customers due to a blown fuse.  Crews fully restored power by 11:13 am. 

December 16, 12 pm:  Power outage for about 260 customers due to tree limbs down on wires. Crews restored all services by around 5:45 pm.

Reminder: We try to post here promptly, but after business hours and weekends we can't always do that. Follow us on social media for immediate notifications. 

Twitter:  @PAUtilities   
Facebook:  facebook.com/PaloAltoUtilities 
Instagram:  instagram.com/palo_alto_utilities 
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Last Updated: February 28, 2018