You may see us in side & backyards reading meters. CPAU meter readers wear uniforms & carry City ID which can be presented upon request.
Check here for news about the City of Palo Alto Utilities department. If you are a member of the press and would like to see the department's most recent news releases, visit our news releases page.
If a building has been dormant and vacant during extended shutdown, you may need to flush the water system to remove any stagnant water. Read some steps to take.
New & improved online utility features allow you to manage your utility account any time, any where.
Not just on Earth Day, but everyday, Palo Alto is one of many cities leading by example in our efforts to be more sustainable and support the environment.
March 17, 2020 –The City of Palo Alto will activate a Community Support Call Center on Wednesday, March 18 to connect the community with information, and announced utility rate relief programs to support residential and business customers.
On Monday, Palo Alto announced the postponement, cancellation and modifications to dozens of planned events until at least March 31 to meet the Santa Clara County Public Health department’s guidance on large gatherings.
March 15, 2020 –Palo Alto is establishing a community support call center and activating its Emergency Operations Center.
Beware of scam callers claiming to be from the City of Palo Alto Utilities. Hang up and call us at (650) 329-2161 to verify your account status.
Palo Alto is developing a 2020 Sustainability and Climate Action Plan (S/CAP) to help meet its sustainability priorities, including its goal of reducing greenhouse gas (GHG) emissions 80 percent below 1990 levels by 2030.
CPAU recently completed participation in gas safety awareness phone and email surveys. Thank you to those who responded!
Recognized for energy efficiency, distributed generation, and environmental initiatives.
The flags at Palo Alto City Hall and other municipal buildings in Palo Alto are being flown at half-staff following a work-site incident where an employee was injured and later passed away from his injuries.
Take advantage of these great deals! There is no better time to drive electric.
Oct 6-12, join us in celebrating your community-owned utility empowering Palo Alto for over 100 years!
City of Palo Alto and HP Inc. Complete One of the City’s Largest Solar Array Projects at the Company’s HeadquartersSeptember 6, 2019
The City of Palo Alto and HP Inc. announced the completion of a new solar array project on the company’s Palo Alto campus.
State Proposes $33M in New Funding for Electric Vehicle Charging in Santa Clara and San Mateo CountiesAugust 14, 2019
The California Energy Commission is partnering with five local energy agencies to launch an incentive project for the installation of public electric vehicle (EV) charging stations throughout Santa Clara and San Mateo counties.
Go electric with an electric induction cooktop! Not sure about it? Try one out for free with CPAU and Acterra's induction cooktop loaner program.
The Utilities Department is performing an audit of all utility meters in the City. Contractors will notify customers prior to the audit in your area.
PG&E may shut off power in parts of the state if conditions create a wildfire risk. Read about potential impacts in Palo Alto.
Recent earthquakes are an important reminder to be prepared for emergencies at any time. Learn what you can do to stay informed and ready.
Stay up to date on gas safety with the gas safety brochure online.
This year's annual water quality report is now available! Find out how you can get a copy.
Thank you to all who joined us at the MSC Open House on July 5! Share your feedback with us & view pictures here.
We are honored to accept the National Energy Innovator Award from the American Public Power Association for our Home Efficiency Genie program!
Find out what goes into our rates, including the value you get for what you spend.
This routine inspection of our gas distribution system is conducted every year to ensure the safety of all who live and work in Palo Alto.
We had a blast with the entire community on April 13. Check out photos & race results here.
The Upgrade Downtown construction project is complete! Thank you for your patience while we replaced gas & water pipes to improve safety & reliability.
For the 5th year in a row, Palo Alto is recognized by the National Arbor Day Foundation for delivering safe and reliable electricity while maintaining healthy community trees.
CPAU offers utility bill payment relief. Please contact us to arrange a payment plan & avoid utility service disconnection.
January utility bills may be higher than usual for gas use in December. Here are some tips to help keep your bill low at home & work.
Palo Alto’s Fire Engine 65 immediately deployed to the Butte County “Camp Fire” on Nov. 8 as part of the Santa Clara County mutual aid strike team.
VMware announced its intent to explore developing a microgrid with the City of Palo Alto that will serve as a testbed for the company and the City to explore the potential of microgrids to advance resiliency at the corporate and community level.
Recognized for excellence in the natural environment & being a top performing jurisdiction that best listens & acts for community benefits.
On July 2, 2018, a mylar balloon caused a power outage for 1,800 customers. This is the second outage in less than 30 days caused by a mylar balloon. Help keep us all safe by choosing an alternative to metallic foil or mylar balloons and hold on to those balloons!
Updated information on Palo Alto's water quality conditions for the year 2017.
City of Palo Alto Utilities recognized as a "Diamond" level Reliable Public Power Provider (RP3) by the American Public Power Association!
City of Palo Alto Utilities contractors are inspecting, treating, reinforcing or replacing wooden utility poles throughout the City.
The City is proposing rate increases for electric, gas, water, wastewater & storm drain services. City Council will review on June 11.
Updates on construction work, maps, road closures, parking, contact info.
Be prepared for outages with these tips. Also, receive notifications on emergencies impacting your neighborhood via AlertSCC at http://www.alertscc.com/.
HP unveiled a new sustainable garden at its global headquarters in Palo Alto, partly funded by a rebate from the City of Palo Alto Utilities for an energy efficiency project at the campus.
Annual federally-mandated survey evaluates customer awareness about gas safety and protocols for who to call before digging or in the event of an emergency.
The City is working with sister city, Oaxaca, Mexico, on a forestry project to help offset carbon dioxide emissions associated with natural gas use in the Palo Alto community.
Palo Alto will be recognized as the first city to achieve a Platinum Level Beacon Award – the highest level possible - for its efforts and leadership in addressing climate change when Mayor Greg Scharff accepts the prestigious recognition in front of hundreds of elected leaders from throughout California at this year’s League of California Cities Annual Conference on Sept. 14.
On Monday, July 24, the City of Palo Alto unveiled new solar panels installed atop parking carports of two public garages and electric vehicle (EV) charging stations that are powered by the renewable energy generated on-site.
Utility ranked third out of more than 300 utilities nationwide for 2015!
Trees are stressed by drought throughout Palo Alto, and the City is taking action to prevent a catastrophic loss of our urban canopy.
Palo Alto has done a great job in its water conservation efforts, and through its diligence, the community has cut water usage more than 33 percent compared to 2013 levels. While we need to conserve water, doing so may be impacting the City's trees, which are showing signs of stress.
Through Home Efficiency Genie, a Palo Alto homeowner can schedule a discounted assessment with the program’s specially trained building science expert. These experts can help residents learn cost effective ways to improve their home’s comfort, efficiency, health, indoor air quality, building durability and value.
PaloAltoGreen Gas is the First Green-e Climate Certified Natural Gas Offset Program Offered by a Municipal Utility
FOG can clog pipes and damage property - Ensure that you are disposing of it correctly.
A garden planted by community volunteers which showcases sustainable landscape principles for maximum environmental benefits.
Over 16,000 residents made the pledge to be more efficient.
Learn about your Palo Alto water supply, precipitation conditions, water use rules and efficiency measures to help you save!
Every year in May, the Utilities Department needs access to your meters to conduct its mandatory annual meter-reading audit on households where customers usually self-read the meters.
Palo Alto businesses who earned EPA Energy Star & LEED status were recognized at the City Council meeting on August 19.