Contact Us
|
For information on general City services, health and safety guidelines, etc. related to coronavirus (COVID-19), submit an inquiry online or call our Customer Support Call Center at (650) 272-3181. For Utilities-specific matters, please call Utilities Customer Service at (650) 329-2161. |
Email us at UtilitiesCommunications@cityofpaloalto.org to request a free "How to Reach Us" magnet with Utilities and other important contact information. Unless stated otherwise, all phone numbers begin with the area code "650."
You can submit an online comment or question through our online submission form.
|
Electric Emergencies Emergency Calls – 24 Hours |
Dispatch - Electric Public Works / Water/ Gas/ Wastewater Utilities |
496-6914 329-2579 |
|
Utilities Customer Service |
Utilities Customer Service |
329-2161 |
|
Administration General Information/Media Inquiries |
Utilities Communication |
329-2326 329-2417
|
|
Emergency Planned Outages Overhead & Underground Power Lines/Outages Voltage Complaints Fiber (after-hours emergencies) Fiber (issues during business hours) Generator Interconnection New requests/Upgrades Temporary Service Underground Conversion Projects Turning On/Off Electric Line Clearing (Trees) |
Dispatch – Electric Dispatch – Electric Dispatch – Electric Dispatch – Electric Dispatch – Electric Utilities Key Account Rep. Utilities Engineering Utilities Engineering Utilities Engineering Utilities Engineering Utilities Customer Service Public Works – Operations Trees |
496-6914 496-6914 496-6914 496-6914 496-6914 329-2241 566-4502 566-4502 566-4502 566-4502 329-2161 496-6954 |
Street Lights & Traffic Signals
|
Street Lights & Traffic Signals Traffic Signals Trees – Blocking Signals/Street Lights Magnetic Field Concerns El Camino Real El Camino Real After Hours Page Mill/Oregon/Foothill Expressway P. Mill/Oregon/Foothill Exp. After Hours Street Lights & Traffic Signals Outages/Repairs Including Underpasses |
Electric Operations Planning and Transportation Public Works Operations Utilities Engineering Cal Trans Cal Trans Santa Clara County Santa Clara County Dispatch – Electric |
496-6916 496-6916 496-6974 566-4502 (415) 330-6500 (510) 286-6356/59 (408) 299-3604 (408) 299-2507
496-6916 |
|
Main Breaks, Service Leaks (emergencies) Business, Usage, and Billing Turn On/Off Installation of lines/repairs New Service/Upgrades Capital Improvement Projects Meters Service Disconnection |
Utilities Dispatch Utilities Customer Service Utilities Customer Service Utilities, WGW Operations Utilities Engineering Utilities Engineering Utilities, WGW Operations Utilities, WGW Operations |
329-2579 329-2161 329-2161 496-6960 617-3106 566-4501 496-6972 496-6907
|
|
Public Works Electric Underground Utilities |
Engineering Electric Operations |
496-6929 496-6965/6977
|
|
Backups/Clean Outs (emergencies) New Connections/Engineering Capital Improvement Projects Installations/Maintenance Operations Manager Manhole Cover Rattles Major Problems Rates Repair/Inspection Septic Tank Waste Sewage Treatment Sewer Use Ordinance, Grease Sewer Use Ordinance (Silver) Sunken Clean Outs |
Communications Utilities Engineering Utilities Engineering Utilities WGW Operations Utilities WGW Operations Utilities WGW Operations Utilities WGW Operations Utilities Customer Service Utilities WGW Operations PW Water Quality Control PW Water Quality Control PW Water Quality Control PW Water Quality Control Utilities WGW Operations
|
329-2579 617-6103 566-4501 496-6917 496-6932 496-6917 496-6982 329-2161 496-6917 329-2287 329-2598 329-2285 329-2514 496-6917
|
USA (Underground Service Alert)
|
Utility Line Markings |
USA (Underground Service Alert) WGW & Electric Operations |
800-227-2600 or 811 496-6934
|
|
Main Breaks (emergencies) Water Waste Complaints Business, Usage and Billing Turn On/Off Backflow Preventer Assemblies Capital Improvement Projects Installation of lines Hydrant Flushing Meters/Vaults & Covers Reclaimed Recording of Rainfall Transmission Water – Safe Drinking Water Hotline Water Quality and Pressure Well Water
|
Utilities Dispatch Water-Gas-Wastewater Ops. Utilities Customer Service Utilities Customer Service Utilities, WGW Operations Utilities, WGW Engineering Utilities, WGW Operations Utilities, WGW Operations Utilities, WGW Operations PW, Water Quality Control Fire Department Utilities, WGW Operations Utilities, WGW Operations Utilities, WGW Operations Utilities, WGW Engineering |
329-2579 496-6982 329-2161 329-6982 496-5926 566-4501 496-6960 496-6967 496-6972 329-2598 329-2435 496-6967 496-6967 496-6967 566-4501 |
During a Major Utility Project
|
Posting of "NO PARKING" Signs Property Damage Project Scheduling Noise Complaint Dust/ Dirt Control Complaint Material/ Equipment Storage Cloudy Water Service Interruption Pavement Graffiti Removal Plate Noise Barricades Poles Not Removed Uneven Pavement Broken Driveway/ Sidewalk Damage Street Trees Electric Underground Conversion Projects
|
Utilities, Engineering Utilities, Engineering Utilities, Engineering Police, Non Emergency Utilities, Engineering Utilities, Engineering Utilities, Engineering Utilities, Engineering Utilities, Engineering Utilities, Engineering Utilities, Engineering Utilities, Electric Engineering Utilities, Engineering Utilities, Engineering Utilities, Engineering Utilities, Electric Engineering |
566-4500/4501 566-4500/4501 566-4500/4501 329-2413 566-4500/4501 566-4500/4501 496-6967 566-4500/4501 566-4500/4501 566-4500/4501 566-4500/4501 566-4501 566-4500/4501 566-4500/4501 566-4500/4501 566-4501 |