Contact Us

City of Palo Alto Utilities
Customer Service Center, Ground floor
250 Hamilton Avenue
Palo Alto, CA 94301
Phone: (650) 329-2161
Fax: (650) 617-3142
UtilitiesCustomerService@cityofpaloalto.org

Hours

Mon. - Thursday 8am to 5:30pm
Friday 8am to 4:30pm


How do I get the latest information?

Programs and Services

• Rebates for becoming more energy and water efficient 
• See and pay billing information online, or set up automatic bill payment through bank drafting

Need Help with Paying Your Bill?

• Low Income Programs
• Rate Assistance Program
• Project Pledge

Questions?

• Utilities Contacts

• Open a new Utilities Account (Residential)
• Open a new Utilities Account (Commercial)
• Close your Utility Account
• Add or Remove Spouse, Sibling, or Other Party from your existing Utility Account
• Security deposit inquiries; refunds, credits, or transfers 
• Have other questions regarding your bill?

Ways to Pay Your Bill:

• Automatic Bank Draft Payments
• My Utilities Account On-Line
• By Mail (send check in envelope provided) P.O. Box 7026, San Francisco CA 94120-7026
• Payments sent to our old address may get returned to sender, and may incur late fees.
• In person at Revenue Collections Counter
• By phone - Interactive Voice Response (IVR) - Access your utility account. The City of Palo Alto Utilities new IVR system allows you to pay your bill with a credit card, confirm payments, and check balance. Easily access your account anytime and anywhere by calling (650) 329-2161.

Other Useful Links:

• Current Rates
• "Read Your Own Meter" Program
• Meter Reading Route Schedule 
• Meter Reading Information and Routes
• Gas Account Suspension
• Do-It-Yourself Meter Reading Form