Utilities Customer Service

Contact Us

City of Palo Alto Utilities
Customer Service Center, Ground floor
250 Hamilton Avenue
Palo Alto, CA 94301

Phone: (650) 329-2161
Fax: (650) 617-3142


Mon. - Thursday 8am to 5:30pm
Friday 8am to 4:30pm

How do I get the latest information?

Programs and Services

Need Help with Paying Your Bill?


 If you need to:

Ways to Pay Your Bill:

  • Automatic Bank Draft Payments
  • My Utilities Account On-Line
  • By Mail (send check in envelope provided) P.O. Box 7026, San Francisco CA 94120-7026
  • Payments sent to our old address may get returned to sender, and may incur late fees.
  • In person at Revenue Collections Counter
  • By phone - Interactive Voice Response (IVR) - Access your utility account. The City of Palo Alto Utilities new IVR system allows you to pay your bill with a credit card, confirm payments, and check balance. Easily access your account anytime and anywhere by calling (650) 329-2161.

Other Useful Links: