Gas Meter Removal
To eliminate the monthly natural gas "Customer Charge" a Customer having a natural gas meter, but not using natural gas, may request suspending their natural gas account.
Suspending a natural gas account is free upon request. For safety reasons the meter will be sealed and locked in the “off” position. Re-establishment of natural gas service at the premise will follow the procedures for creating a new natural gas account.
If the gas account has been suspended for more than 180 days, it is the Customer’s responsibility to test the house piping prior to re-establishment of gas service. All costs associated with building permits and inspection and testing of Customer house piping by a qualified contractor will be at the Customer’s expense.
Steps to Suspend a Natural Gas Account:
- Complete the customer application form (“Suspending a Natural Gas Account”).
- Return application to Utilities Customer Support Service, 2nd Floor City Hall, 250 Hamilton Avenue, Palo Alto, 94303
- Call (650) 329-2161 for more information.