For information on general City services, health and safety guidelines, etc. related to coronavirus (COVID-19), submit an inquiry online or call our Customer Support Call Center at (650) 272-3181. For Utilities-specific matters, please call Utilities Customer Service at (650) 329-2161.
City of Palo Alto Utilities
Customer Service Center, Ground Floor
250 Hamilton Avenue
Palo Alto, CA 94301
Monday - Thursday 8am to 5:30pm
Friday 8am to 4:30 pm
Call: (650) 329-2161
Fax: (650) 617-3142
Contact a specific Utilities group:
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