About Us

Director Ed Shikada welcomes you on behalf of all City of Palo Alto Utilities (CPAU) employees.  CPAU is the only city-owned utility in California that operates its own utilities including electric, fiber optic, natural gas, water and wastewater services.  We have been providing quality services to the citizens and businesses of Palo Alto since 1896.

Our mission statement: to provide safe, reliable, environmentally sustainable and cost effective services.

Read about the Utilities 2018 Strategic Plan, including Strategic Direction, Values and Priority focus areas. 

Emergency Numbers

9-1-1 for emergencies 
(650) 496-6914 to report electrical outages
(650) 329-2579 to report water, gas or wastewater problems
Email us at UtilitiesCommunications@cityofpaloalto.org to request a free "How to Reach Us" magnet with Utilities and other important contact information.

Contact Information

Customer Services (City Hall):   250 Hamilton, Ground Floor  (650) 329-2161 
Administration, Communication, Utility Program Services
(Efficiency/Renewable) and Resources (City Hall)
 250 Hamilton, 3rd Floor  (650) 329-2326 Administration
 (650) 329-2417 Communication
 (650) 329-2241 UPS
 (650) 329-2689 Resources
Engineering  1007 Elwell Court  (650) 566-4500 Electric
 (650) 566-4501 Water, Gas, Wastewater
Operations and Maintenance
(Municipal Services Center)
 3201 East Bayshore Road  (650) 496-6934 Electric
 (650) 496-6982 Water, Gas, Wastewater
Note: All Utilities staff and crews carry City ID cards.  You can always request to see the cards before allowing access to your property. Also, if you are concerned about whether any vendor or contractor who claims to represent the City is legitimate, please call us at (650) 329-2413 to find out.


Beware: Scam Utility Calls Strike Again

Beware of scam callers claiming to be from the Utilities Department! Hang up and call us at (650) 329-2161 to verify your account status if unsure.


Beware: Scam Utility Calls Strike AgainMore...
Scam alert notice

City Wins Voice of the People Award

Recognized for excellence in the natural environment & being a top performing jurisdiction that best listens & acts for community benefits.


City Wins Voice of the People AwardMore...
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We Are #CommunityPowered - Celebrating Public Power & Natural Gas Week

Oct 7-13, join us in celebrating your community-owned utility empowering Palo Alto for over 100 years!


We Are #CommunityPowered - Celebrating Public Power & Natural Gas WeekMore...
Engineering Staff

2017 Water Quality Report Now Available

Updated information on Palo Alto's water quality conditions for the year 2017.


2017 Water Quality Report Now AvailableMore...
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Mylar Balloon Causes Another Power Outage

On July 2, 2018, a mylar balloon caused a power outage for 1,800 customers. This is the second outage in less than 30 days caused by a mylar balloon. Help keep us all safe by choosing an alternative to metallic foil or mylar balloons and hold on to those balloons!


Mylar Balloon Causes Another Power OutageMore...
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Palo Alto Utilities Recognized as Diamond Level Public Power Provider

City of Palo Alto Utilities recognized as a "Diamond" level Reliable Public Power Provider (RP3) by the American Public Power Association!


Palo Alto Utilities Recognized as Diamond Level Public Power ProviderMore...
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Utility Rate Adjustments for Fiscal Year 2019

The City is proposing rate increases for electric, gas, water, wastewater & storm drain services. City Council will review on June 11.


Utility Rate Adjustments for Fiscal Year 2019More...
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Utilities 2018 Strategic Plan

The City of Palo Alto Utilities has adopted a new Strategic Plan. Read about our Strategic Direction, Mission, Vision, Priorities and Strategies.


Utilities 2018 Strategic PlanMore...
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City of Palo Alto Utilities Named Tree Line USA Fourth Year in Row

For the fourth year in a row, the City of Palo Alto Utilities has been recognized with the Tree Line USA award by the National Arbor Day Foundation!


City of Palo Alto Utilities Named Tree Line USA Fourth Year in RowMore...
Tree-lined street in Palo Alto

City Open House Takes Community Behind the Scenes

The City of Palo Alto hosted an Open House on Saturday, May 12 to showcase some of the “behind the scenes” work that it takes to operate a city.


City Open House Takes Community Behind the ScenesMore...
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Upgrade Downtown - Construction Underway

Updates on construction work, maps, road closures, parking, contact info.


Upgrade Downtown - Construction UnderwayMore...
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Palo Alto Takes First Place for Amount of Solar per Customer
Utility connected the most solar capacity per customer to the grid in 2016
Palo Alto Takes First Place for Amount of Solar per CustomerMore...
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CPAU Scores Top Marks with Residential Electric Customers
The research finds Palo Alto residential customer satisfaction strong and solid on virtually every dimension, including power delivery reliability, customer service, and utility communication.
CPAU Scores Top Marks with Residential Electric CustomersMore...
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Groundbreaking for Baylands Major Flood Protection Project
Mayor Pat Burt participated in the groundbreaking for a massive flood-control project along the San Francisquito Creek designed to provide more than 5,700 homes and businesses in Palo Alto, East Palo Alto and Menlo Park with 100-year creek flood protection.
Groundbreaking for Baylands Major Flood Protection ProjectMore...
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City of Palo Alto Adds 20 MW Solar Energy to its Carbon-Neutral Electric Resources
Large-scale Frontier Solar project begins commercial operations.
City of Palo Alto Adds 20 MW Solar Energy to its Carbon-Neutral Electric ResourcesMore...
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City of Palo Alto Ranks in National Top 10 for Most Solar Watts per Customer

Utility ranked third out of more than 300 utilities nationwide for 2015!



City of Palo Alto Ranks in National Top 10 for Most Solar Watts per CustomerMore...
Palo Alto Resident Installs Solar PV Array

City of Palo Alto Utilities Named 2016 Tree Line USA by Arbor Day Foundation
Utility is recognized for second year in a row for demonstrating how trees and utilities can co-exist for community and citizen benefits.


City of Palo Alto Utilities Named 2016 Tree Line USA by Arbor Day FoundationMore...
Tree-Lined Street in Palo Alto

Trees Need Water (Especially) During Times of Drought

Palo Alto has done a great job in its water conservation efforts, and through its diligence, the community has cut water usage more than 33 percent compared to 2013 levels. While we need to conserve water, doing so may be impacting the City's trees, which are showing signs of stress.


Trees Need Water (Especially) During Times of DroughtMore...
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City of Palo Alto Leads the Way in Sustainability

PaloAltoGreen Gas is the First Green-e Climate Certified Natural Gas Offset Program Offered by a Municipal Utility



City of Palo Alto Leads the Way in SustainabilityMore...
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City of Palo Alto Events & Workshops

Join us to learn about sustainable landscaping, energy efficiency, electric vehicles, composting, non-toxic pest control, tree care, and more!


City of Palo Alto Events & WorkshopsMore...
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Utilities Wooden Pole Inspections & Replacements Underway

City of Palo Alto Utilities contractors are inspecting, treating, reinforcing or replacing wooden utility poles throughout the City.


Utilities Wooden Pole Inspections & Replacements UnderwayMore...
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Water Service Disruptions
Updates on water service disruptions.
Water Service DisruptionsMore...
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CPAU Scores Top Marks for Customer Satisfaction
The City of Palo Alto Utilities (CPAU) scored top marks again in a nationwide survey of utility customers for large business customer satisfaction.
CPAU Scores Top Marks for Customer SatisfactionMore...
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City of Palo Alto Utilities Awarded Public Power Utility of the Year
City of Palo Alto Utilities is awarded Public Power Utility of the Year. Palo Alto Utilities has a long history of providing innovative and progressive programs on the cutting edge of environmental sustainability. Forward-thinking community support for renewable energy has encouraged development and growth of our comprehensive solar electric programs.


City of Palo Alto Utilities Awarded Public Power Utility of the YearMore...
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Reduce High Winter Gas Bills
Now that cold weather is here, use as many of these tips as possible to stay warm and save on natural gas!
Reduce High Winter Gas BillsMore...
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Palo Alto Adds Two New Large-Scale Solar Projects, 60 MW to Renewable Energy Portfolio
Solar energy now supplying one-third of Palo Alto’s total electric needs each year!
Palo Alto Adds Two New Large-Scale Solar Projects, 60 MW to Renewable Energy PortfolioMore...
Large scale solar panels tilt toward the sun.

Fiber Optic Services Pricing Overview
General information and examples of how the City's Fiber Optic Service pricing works.
Fiber Optic Services Pricing OverviewMore...
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LED Streetlights Shine
PHASE 3 expected to finish this summer---see how the new LED street lights are transforming our town!
LED Streetlights ShineMore...
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Avoid Wasting Energy Through Vampire Loads and Game Consoles
Find out how to avoid wasting energy through "phantom loads" and how much energy your video game console uses when it is OFF! Did you know that your set-top cable box uses as much energy as your refrigerator?
Avoid Wasting Energy Through Vampire Loads and Game ConsolesMore...
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Palo Alto's Solar PV Program is a National Achiever Again
National rankings show Palo Alto is again among the top utilities nationwide for solar electric installations.
Palo Alto's Solar PV Program is a National Achiever AgainMore...
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Earthquake Safety Tips
Getting ready for an earthquake
Earthquake Safety TipsMore...
Photographer: J.K. Nakata, U.S. Geological Survey; image is public domain%2Fof free use

Geoexchange Heat Pump (GSHP)
Learn how the Children's Library in Palo Alto is utilizing a geoexchange heat pump to heat and cool the building more efficiently.
Geoexchange Heat Pump (GSHP)More...
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How To Keep Your Sanitary Sewer Working Properly
Ways to prevent sewer backups and avoid expensive emergency plumbing.
How To Keep Your Sanitary Sewer Working ProperlyMore...
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Electricity Reliability During Summer Months in California
During Summer Months Here is what CPAU customers need to know about the situation, what Palo Alto is doing and what customers can do to help avert long term outages.
Electricity Reliability During Summer Months in CaliforniaMore...

My Utilities Account
See information about your utility bill and usage online.
My Utilities AccountMore...
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Fiber Optics Glossary of Terms
For businesses interested in the City's Fiber Optics program, we provide this handy explanation of common terms.
Fiber Optics Glossary of TermsMore...
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