Utilities Contact Form

You can reach Customer Service Monday-Thursday from 8:00 am to 5:30 pm and Friday 8:00 am to 4:30 pm at (650) 329-2161 or by emailing utilitiescustomerservice@cityofpaloalto.org. You can also submit a question or comment through the form below and a customer service representative will get back to you as soon as possible. 


Utilities Website Contact Form

My Contact Info

Please choose your neighborhood of residence. If you're not a resident, but work in Palo Alto, choose "Commuter."  If you neither live nor work in Palo Alto, choose "Other."
If City Staff needs more information about your submission, and you consent to this contact, you MUST check "Yes" below.
My Reason For Contacting the City
Address and Cross Street are required.
To indicate and intersection, type first street name in the "address" field and second street in the "Cross Street" field.
If your message is not location-related type "none" in both fields.

When you email the City, your email address becomes a public record. If you do not wish your email address to become a public record, send your correspondence through postal mail to the City of Palo Alto, Office of the City Clerk.