Rather than purchasing an annual permit, employees may purchase up to four (4) daily parking scratchers per month for $25 each Daily permits are not purchased for a specific zone. Rather, the employee will purchase a daily permit and a zone-specific permit will be selected at random and mailed. The employee may only use that permit within the zone designated on the permit.

Serco, Inc. has been contracted by the City to provide enforcement services for the Downtown RPP program. Serco employees wear uniforms with identification, and you may see them walking, biking or driving throughout the Downtown RPP district.

Although the City limits the number of permits sold within the Downtown RPP District, the purchase of an RPP permit does not guarantee an on-street parking space.

RPP permits are only valid in areas designated by RPP parking restrictions (green 2-hour parking signs noting ‘Permits Exempt’ and specifying an RPP zone). View Downtown RPP Map. RPP permits are not valid in the Downtown color zones or Downtown lots or garages.

All Phase 2 RPP permits are physical permits, and are either a decal or a hangtag. For your use until the permit arrives by mail, a temporary parking permit is available to be printed at the time of sale. If you have difficulty printing your permit, please contact customer service at paloaltopermits@spplus.com or call 650-440-8074.

No, parking restrictions are not enforced on regular City holidays or on weekends.

Follow the instructions on the RPP citation to pay or appeal the citation. If you do not have the instructions available, call 650-814-4501 for assistance.

For a temporary replacement permit, please contact customer service at paloaltopermits@spplus.com or call 650-440-8074.

Refunds are issued for annual permits only. A refund of the unused portion will be given only through the third quarter prorated at the quarterly rate. Remove permit from vehicle (pieces are accepted) and turn in with the information of the party to receive the refund to Revenue Collections located at Palo Alto City Hall, 250 Hamilton Ave., 1st Floor. Refunds are calculated from the date the permit is surrendered to Revenue Collections.