Palo Alto Shuttle



Who can ride the Palo Alto Shuttle?

The City of Palo Alto's Shuttle is free and open to everyone. All shuttles are wheelchair accessible (just make sure to have a working brake system). Each shuttle is equipped with bicycle racks on the exterior of the vehicle and can accommodate up to two conventional bicycles.


Where do the Shuttles go? 

The Palo Alto Shuttles operate on two different routes:

  • Crosstown Shuttle goes from Downtown to South Palo Alto.
  •  Embarcadero Shuttle goes from Downtown to the Baylands Business Park. 

Shuttle stops along these routes are marked with a "Palo Alto Shuttle" sign, a sticker on a regular VTA bus stop sign, or a “Shuttle” decal on a stop sign pole in residential areas.



Crosstown Shuttle: Downtown to South Palo Alto

The operator for the Crosstown Shuttle is TransMetro. 

Notice during Shelter-in-Place Order: The shuttle is currently running on its usual schedule as it is considered an essential service. As Caltrain adjusts its service, changes to the Crosstown Shuttle schedule will appear here.

To download the app for the Crosstown Shuttle real-time live map, please visit your cell phone's app store and download "Reveal Manager" from Verizon Connect. Login to the app using the credentials above

The Crosstown Shuttle connects the University Avenue/Downtown to South Palo Alto at Charleston Road. The Crosstown Shuttle traverses several residential neighborhoods, schools, senior residences, libraries, recreation centers, and commercial districts helping to link public service areas within the community. A Special School route operates during the morning and afternoons to help encourage alternative transportation options for students.

For Crosstown Shuttle customer service (complaints, service/schedule questions, lost & found, etc), please call TransMetro dispatch at 510-830-5372.


Survey

Your input is welcome!  The City is seeking feedback about the timed connections residents would like to make using the existing Crosstown Shuttle. Your input will help staff adjust the schedule so passengers can arrive on-time. Please note: These adjustments will be minor; changes will not be made to the average frequency (number of shuttle runs per day), route, or placement of stops. Please take this online survey using the following link: https://www.surveymonkey.com/r/crosstown-shuttle-survey.
Please send your comments to Shuttle@CityofPaloAlto.org.



Embarcadero Shuttle: Downtown to Baylands Business Park

The operator of the Embarcadero Shuttle is MV Transportation, administered by SamTrans-Caltrain. 

Due to COVID-19, Caltrain is reducing service. The Bullet trains are being eliminated until further notice. Caltrain has updated the Embarcadero shuttle schedule to reflect these changes. 

The Embarcadero Shuttle provides peak hour service between the University Avenue Caltrain Station and the Baylands Business Parks east of Highway 101/Embarcadero. Local schools and community facilities are also served in between including, Palo Alto High School and Castilleja School.

To sign-up for Text Alerts and to be informed of service changes, please visit http://www.smctd.com/Shuttles/Shuttle_Text_Alerts.html or call 833-426-6688. 

For Embarcadero Shuttle customer service (complaints, service/schedule questions, lost & found, etc), please call SamTrans-Caltrain at 800-660-4287 (TTY: 650-508-6448) or email them using the Feedback Form at the bottom of this page: http://www.caltrain.com/about/contact.html.



Contact Us

Office of Transportation
Shuttle@CityofPaloAlto.org       
650-329-2520
Please use Palo Alto 311 to report an issue.