Common Code Concerns & Contacts

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Who should I call?

The table below outlines a number of common code concerns and the best agencies or departments to contact about these concerns. If you do not see your concern listed here, feel free to call us at 650-646-1855 and we'd be happy to point you in the right direction. Just a friendly reminder, though, our area of expertise is in property maintenance, building code and zoning code enforcement.

Please note that all emergencies or any dangerous situations should be reported to the Palo Alto Police by calling 911 immediately! 

 

Code Concern or Issue Department or Agency
Abandoned Bicycles

Public Works Department (Operations)

650-496-5945

Abandoned Vehicles

Palo Alto Police

650-329-2258

Building Codes Planning Code Enforcement

650-646-1855

Business Signage Placed on Public Property

Planning Code Enforcement

650-646-1855

Child Support and/or Safety

Santa Clara Department of Child Support Services

866-901-3212 (from inside the US)

011-408-273-0073 (from outside the US)

408-503-5230 (TTY)

Cracked Sidewalk or Potholes

Public Works Department (Operations)

650-496-5935

Debris in Storm Drain Grate (causing clogging)

Public Works Department (Operations)

650-496-5935

Excess material surround trash receptacles

Public Works Department (Solid Waste)

650-496-5914

Flooding Near Storm Drain

Public Works Department (Operations)

650-496-5935

Graffiti on Public Buildings

Public Works Department (Operations)

650-496-5945

Landlord Tenant Rights & Responsibilities

CA Department of Consumer Affairs

800-952-5210

Leaf Blowers

Planning Code Enforcement

650-646-1855

Litter

Public Works Department (Operations)

650-496-5945

Missing Storm Drain Cover

Public Works Department (Operations)

650-496-5935

Mold

Center for Disease Control

800-232-4636

888-232-6348 (TTY)

Newsracks

Public Works Department (Engineering)

650-617-3103

Pavement Cleanliness for Sidewalks, Parking Lots

Public Works Department (Operations)

650-496-5945

 Property Maintenance  Planning Code Enforcement

650-646-1855

Spills/Dumping into Storm Drain Inlet/Street/Gutter

Public Works Department (Watershed Protection)

(650) 329-2421

Stickers on Public Property, (e.g. fire hydrants)

Public Works Department (Operations)

650-496-5945

Tables and Chairs

Public Works Department (Engineering)

650-617-3104

Tallow Bin/Fats, Oil and Grease (FOG) Issue

Public Works Department (Watershed Protection)

(650) 329-2421

Traffic Signs Bent or Damaged

Public Works Department (Operations)

650-496-5945

Trash bin and cart cleanliness

Public Works Department (Solid Waste)

650-496-5914

Trees in Public Ways

Palo Alto Urban Forestry

650-496-5953

Unpermitted Fence Encroachment

Planning Code Enforcement

650-617-3103

Vector Control

County of Santa Clara Vector Control District

800-675-1155

Vegetation Growing Over Sidewalk

Planning Code Enforcement

650-646-1855

Waste Management Bins Leaking

Public Works Department (Watershed Protection)

(650) 329-2421

 Zoning Code Planning Code Enforcement

650-646-1855