What We Do

As the technology team for the City of Palo Alto, we are uniquely positioned to help provide solutions that span across all city functions and deep into our community. Our strategy is to embrace the very best of technology innovation with a vision to “Build and Enable a Leading Digital City". Under the leadership of the Chief Information Officer, IT delivers five core service areas designed to enable, facilitate, and improve government services to our community. 

Information Technology Five Core Service Areas: 

Office of the CIO (OCIO)
Provides leadership and strategic direction for the City of Palo Alto's use of technology. OCIO provides advisory services to City Departments regarding opportunities to leverage technology to improve government services. In addition, the division sets IT policies and directions for the IT Department and the City. This division is often the public-facing component of the team and is responsible for fostering mutually beneficial public-private, technology-related partnerships.
The core services include:

  • IT Strategic Planning
  • Financial Management
  • Contract Management
  • Communications
  • Work Force Development
  • Overall Department Administration
  • Data Analytics

IT Project Management Office (PMO)
As stewards of the public trust for IT project management, IT PMO ensures successful execution of the right technology projects at the right time and helps enable the success of department technology projects. IT PMO aspires to be a center of excellence for IT project management through the promotion of standards, awareness, and education. 
Services include:

  • Strategic Planning and Alignment
  • Resource Management
  • Risk Management
  • Performance Measurement
  • Data Management
  • Project Life Cycle Management
  • System Development Life Cycle Management
  • Solution Research, Evaluation, and Recommendation

IT Operations
Maintains and supports all deployed back-end and front-end City technologies, including the process of retiring products and services. The team also ratifies standards working alongside other IT divisions.
Services include:

  • Enterprise Architecture
  • Service Desk
  • Infrastructure Support
  • Server Hosting
  • Office Automation Software Support
  • Technical Training and Support
  •  Asset Management

Enterprise Systems
Maintains a core set of large Enterprise Resource Planning (ERP) systems like SAP for supporting financial business processes, information flow, reporting, and data analytics for the City.
These services include:

  • Enterprise Systems Governance and Roadmap Planning
  • Enterprise Systems Administration, Support and Maintenance
  • Enterprise Systems Integration
  • Business Intelligence System Management
  • Master Data Management and Dissimilation
  • Systems integration with business partners, customers, and agencies
  • Enterprise Systems Security Compliance
  • System Change Management

Information Security Services
Develops and implements the citywide information security program that includes the preservation of the availability, integrity, and confidentiality of the City's information resources.
These services include:

  • Security Policy and Procedures
  • Legal Compliance
  • Risk Management
  • Disaster Recovery
  • Security Audit