City IT Strategy

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On behalf of City Manager, James Keene, and the entire executive leadership team at the City of Palo Alto, I am pleased to present our new, updated 3-year Information Technology (IT) strategy for the fiscal years 2019 – 2021.

This FY19-21 IT Strategy reflects a response to many of the current and medium-term needs of the City and was developed in collaboration with stakeholders across the City including all department directors. It is designed around five major goals: (1) Smart City services and capabilities, (2) Customer service, (3) Infrastructure, (4) Cybersecurity, and (5) Data governance. Within each of these goals are more specifics, but it’s important to clarify that the technology work of the City will not be limited to these areas. The goals in the IT strategy document are broad areas that can enable the City to meet a wide variety of community needs for the next few years.

Dr. Jonathan Reichental, Chief Information Officer
July 2018

IT Vision

To Build and Enable a Leading Smart and Digital City.

 

IT Mission

Provide innovative technology solutions that support

City departments in delivering quality services to our community.

IT Strategy Goals at a Glance 

A list of IT's five major strategy goals

View the full IT Strategy: IT Strategy FY19-21

Frequently Asked Questions

  1. Who do I contact if I have a question or comment on the city IT strategy?
    For a list of contacts, visit our Connect With Us page.

  2. As a vendor, how do I bid on IT projects?
    You can bid on projects by visiting Planet Bids.

  3. How can I view the IT budget and actuals?
    Visit our Open Budget Portal to view the budget.

  4. Where can I see the IT org chart?
    Download: IT Organization Chart

  5.  How can I view the Open Data Portal?
    Visit the City of Palo Alto's Open Data Portal.

  6. Where can I find a list of projects that IT is currently working on?
    For a list of projects, please visit our In Progress Projects page.