City IT Strategy

This FY19-21 IT Strategy reflects a response to many of the current and medium-term needs of the City. It was developed in collaboration with stakeholders across the City and all department directors. The IT Strategy is designed around five major goals:

  1. Smart City services and capabilities
  2. Customer service
  3. Infrastructure
  4. Cyber security
  5. Data governance

Within each of these goals are more specifics, but it’s important to clarify that the technology work of the City will not be limited to these areas. The goals in the IT strategy document are broad areas that can enable the City to meet a wide variety of community needs for the next few years.

IT Vision: To Build and Enable a Leading Smart and Digital City

IT Mission: Provide innovative technology solutions that support City departments in delivering quality services to our community.


IT Strategy Goals at a Glance

IT's five major strategy goals

View the full IT Strategy: IT Strategy FY19-21


Frequently Asked Questions