Important Notice Regarding the Interactive Voice Response System (IVR)
On May 31, 2019 the Interactive Voice Response (IVR) will be disabled and you will no longer be able to utilize that system for inspection services. Options for online scheduling, rescheduling, canceling or status information can be done through the following methods:
- Accela Citizen Access (ACA)
- iRequest Mobile App – Download this app from your Google Play store or iTunes account to quickly view all Building or Fire permits, request single or multiple inspections, cancel or reschedule inspections and view inspection history all within a few clicks.
Development Services is a resource for homeowners, businesses, designers and contractors. The goal of our staff is to help our customers build safe, healthy and sustainable buildings that comply with applicable codes and regulations. We see ourselves as an integral part of each project team and are committed to establishing positive working relationships with our partners, while focusing on problem solving and delivering exceptional customer service.
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At the Development Center, city staff from our Building, Fire Prevention Bureau, Planning, Public Works and Utilities departments work together professionally and promptly to monitor development projects and to ensure compliance with local and state codes.
The Palo Alto Building Division serves as a resource for homeowners, businesses, designers and contractors. The goal of our staff is to help our customers build safe, healthy and sustainable buildings that comply with applicable codes and regulations. We see ourselves as an integral part of each project team and are committed to establishing positive working relationships with our partners, while focusing on problem solving and delivering exceptional customer service. Programs included in the division include building plan check, inspections, permitting, and green building.
The mission of the Palo Alto Fire Prevention Bureau, within the city's Development Center, is to provide quality and timely development services. Our fire prevention staff performs fire plan checks, reviews, permitting, and field inspections. Our goal is to accommodate all requests for service in a time frame that meets our customer's needs.
The Planning Department also known as Planning and Community Environment (PCE) provides services in long range planning, current planning, and transportation. The Planning Section provides staff support for the Planning & Transportation Commission, the Architectural Review Board, the Historic Resources Board, and administers the City's housing programs as well as preparing and monitoring the Comprehensive Plan and providing long-range planning studies.
Public Works provides services integral to our community on a daily basis. Our department's mission is to provide quality services with commitment, courtesy and pride. In partnership with the Palo Alto community, we strive to offer efficient, cost effective and environmentally responsible services that make Palo Alto a beautiful, vibrant and appealing City in which to live and work. The Public Works Department is comprised of a variety of divisions however there are three divisions that typically relate to development services. These divisions include Public Works Engineering, Water Quality, and Urban Forestry.
We in Utilities are eager to help make your project successful and be sure you are safely hooked up to all the electric, gas, water and sewer services you may need. Utilities also handles commercial "dark fiber optic network" connections. Be advised that all utility-related projects within the City's public right of way (including gas services up to and encompassing the gas meter) need to conform to the Water, Gas & Wastewater Standards and Electrical Requirements as described on the linked pages and any relevant Public Works Standards---unless otherwise approved in writing by the responsible Engineering Manager. Private utilities on private property are under the jurisdiction of the City's Planning Department, Building Inspection Division.
Last Updated: May 14, 2019