The Office of Human Services is involved in landlord/tenant issues in the following ways: 

1. Palo Alto Mediation Program  - offers conciliation and mediation services to help resolve a variety of disputes including landlord/tenant, roommates/shared housing, neighborhood, personal, consumer, small business employer/employee, and community.  The program services are free and available to anyone who lives, works, or does business, or owns property in Palo Alto.
   
   
2.  Palo Alto Mandatory Response Program - is a program that requires a mandatory response in many types of disputes involving rental housing properties. Either a tenant, owner, or property manager can start the process, at no cost to any party, by filing a petition form with the program administrator.
   • Notice of Tenants Rights
   • City Ordinance
     
     
3. Palo Alto Tenant Guide - Tenant guide to the most frequently asked questions about rental housing.
   
   
4. Landlord Registry - All landlords are required by City Municipal Code Chapter 9.72, Title 9 to register their rental property with the City of Palo Alto.