Website Claims


Pursuant to Government Code Section 910, subject to certain limited exceptions, a claim and any document attached thereto involving any other alleged cause of action must be filed with the City of Palo Alto within six (6) months of the incident. Completed claims must be filed with the City Clerk's Office, 250 Hamilton Avenue, Palo Alto, California, 94301 or Please complete each section thoroughly. Claims filed against the City are public record and shall be provided upon request in  conformance with the Public Records Act, Government Code Sec. 6250 et seq. 



How do I file a claim against the City of Palo Alto? 

Claim forms and instructions are available online and from the City Clerk’s Office, (650) 329-2571, 250 Hamilton Avenue; Palo Alto, CA  94301.claim form instructions 


How long do I have to file a claim? 

Generally the claim must be filed with the City Clerk’s Office within six (6) months from the date of the incident but you should consult with an attorney to determine the applicable deadline. 


Once a claim is filed what happens next? 

Within seven (7) days of receipt of claim, an acknowledgment letter will be sent out confirming receipt  and informing claimant of their claim number. The claim will be investigated and resolution sent generally within 45 days of filed date.